Hotel Manager

CONRAD SINGAPORE MARINA BAY; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A luxury hotel in Singapore is seeking an accomplished Hotel Manager to drive operational excellence and financial performance. The role involves leading the senior team, developing strategic plans, ensuring quality service, and fostering a high-performance culture. Ideal candidates will have extensive experience in luxury hotel operations and strong financial acumen. Joining Conrad Singapore Marina Bay means being part of a dedicated team delivering exceptional hospitality.

Benefits

World-class development opportunities

Competitive benefits

Qualifications

• Extensive luxury hotel operations experience in a senior leadership role.
• Strong financial acumen and ability to analyse data.
• Proven ability to lead high-performing teams.

Responsibilities

• Develop business plans, budgets, and forecasts.
• Lead and inspire Heads of Departments.
• Uphold quality and service standards across all operations.
• Develop competitive strategies for revenue generation.

Skills

Financial acumen

Luxury hotel operations experience

Leadership and team management

Interpersonal and communication skills

Strategic thinking

Proficiency in business analytics tools

Tools

Excel

Hospitality systems

Job description

With panoramic views of Marina Bay and an unwavering commitment to excellence, Conrad Singapore Marina Bay represents the epitome of modern luxury in the heart of Singapore. As part of the Hilton family, we deliver unforgettable experiences through world-class service, thoughtful innovation, and a passion for hospitality.

We are seeking an accomplished Hotel Manager to join our senior leadership team — a dynamic leader who will drive operational excellence, financial performance, and team engagement in one of Singapore’s most iconic hotels.

💼 Key Responsibilities

1. Financial Leadership

• Develops financially sound and accurate business plans, annual budgets, and forecasts for corporate submission and approval.
• Aligns departmental financial targets with hotel strategy and monitors performance through ongoing reporting.
• Manages cash flow, assets, and costs to optimise profit conversion while ensuring cost control and labour flexibility.
• Oversees capital expenditure decisions aligned with business performance and market conditions.
• Partners closely with Commercial leadership to align revenue and cost strategies for optimal profitability.

2. People & Leadership Development

• Leads, coaches, and inspires Heads of Departments through clear goal-setting, regular performance reviews, and open communication.
• Cultivates a high-performance, guest-centric culture that reflects Hilton’s values and Forbes Travel Guide standards.
• Champions succession planning, talent development, and internal mobility to strengthen leadership pipelines.
• Ensures all colleagues receive robust induction, ongoing training, and engagement opportunities to enhance retention and satisfaction.

3. Operational Excellence

• Upholds the highest standards of quality and service across all hotel operations, ensuring brand values are never compromised.
• Champions Stay Experience and Quality Assurance Evaluations, driving action plans and continuous improvements.
• Oversees health, safety, and statutory compliance, and maintains positive relations with owners and corporate partners.
• Leverages technology and data to enhance operational efficiency and guest experience.

4. Commercial & Brand Strategy

• Partners with the Commercial Director and Sales & Marketing teams to develop competitive strategies across rooms, F&B, and events.
• Strengthens relationships with key clients, evaluates market trends, and identifies growth opportunities.
• Ensures F&B concepts and promotions are compelling, profitable, and aligned with brand positioning.
• Actively supports upselling initiatives and guest engagement strategies to drive revenue performance.

🧭 Qualifications & Competencies

We are looking for an exceptional hospitality leader who brings:

• Extensive luxury hotel operations experience, ideally in a senior leadership role within a global brand.
• Strong financial acumen with the ability to analyse data, develop budgets, and drive profit optimisation.
• Proven ability to lead high-performing teams, manage change, and inspire a culture of excellence.
• Excellent interpersonal and communication skills, with tact and diplomacy when engaging with owners, guests, and team members.
• Strategic thinker with the agility to navigate market dynamics, operational complexities, and evolving guest expectations.
• Proficiency in business analytics and technology tools (e.g., Excel, hospitality systems).
• Education support for children will not be provided.

🌍 Why Join Us

At Conrad Singapore Marina Bay, you’ll be part of a passionate team that delivers exceptional hospitality every day. As part of the Hilton family, you’ll enjoy world-class development opportunities, competitive benefits, and the chance to shape the future of one of Singapore’s most prestigious hotels.