HOTEL HOUSEKEEPING SUPERVISOR

LABRADOR HILL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore seeks a Housekeeping Lead to oversee cleanliness and order in guest rooms and public areas. The role includes supervising staff, ensuring guest satisfaction, and managing housekeeping operations. Candidates should have proven experience as a Cleaner or Housekeeper, possess good communication skills, and be capable of working with little supervision. This position demands strong prioritization and time management skills.

Qualifications

• Proven experience as a Cleaner or Housekeeper.
• Ability to maintain a high level of performance.
• Experience in hotel or residential services is a plus.

Responsibilities

• Maintain cleanliness and order in guest rooms and public areas.
• Supervise and train housekeeping staff.
• Respond to guest complaints to ensure satisfaction.
• Control expenses and minimize waste in housekeeping.

Skills

Customer-oriented and friendly

Good communication skills

Ability to work with little supervision

Prioritization and time management skills

Job description

Job Summary

Lead and responsible for maintaining cleanliness and order in guest rooms, public areas, and other facilities within the hotel.

Job Responsibilities

• Works with the Department Manager to ensure the smooth operation of the housekeeping department;
• To prepare work assignments for Housekeeping Attendants;
• Conducts shift briefings to ensure hotel activities and operational requirements are known;
• Establish standards and procedures for work of housekeeping associates;
• Supervise, train and retrain Housekeeping Attendants, Linen Attendant and General Workers.
• Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• To lead and manage special projects or tasks assigned by superior deep cleaning tasks and special projects
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Monitor colleague performance and recommend appropriate action in accordance with company rules and policies.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements; and
• Any other duties as required by the Company and the Management.

Requirements

• ● Proven experience as a Cleaner or Housekeeper.
• ● Related experience in a hotel or residential services as a housekeeper is a plus.
• ● Ability to work with little supervision and maintain a high level of performance.
• ● Customer-oriented and friendly.
• ● Prioritization and time management skills.
• ● Time sensible without compromising quality.
• ● Good communication skills.