Hotel Guest Care Specialist - Call Center

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 24,000 - 28,000; Full time

Job summary

A leading resort in Singapore is searching for a Call Centre Agent to manage guest communications and inquiries through various channels. The ideal candidate should have strong communication skills, a pleasant demeanor, and willingness to work flexible shifts. Responsibilities include answering calls, providing information about services, and assisting with various guest requests. Prior experience in a Call Centre setting is preferred.

Qualifications

• Minimum GCE ‘N’ Level or equivalent.
• Pleasant and friendly mannerisms.
• 1 year experience in a Call Centre is preferred.
• Knowledge of relevant computer applications is helpful.
• Flexibility to work varied shifts.

Responsibilities

• Answer incoming calls and respond to enquiries.
• Provide guests with information on services and promotions.
• Handle various guest requests effectively.
• Make outbound calls for follow-up.
• Assist in coordination with relevant departments.
• Escalate complex issues as needed.
• Record messages accurately and follow up.

Skills

Pleasant mannerisms

Ability to handle guest requests

Communication skills

Education

Minimum GCE ‘N’ Level or equivalent

Tools

OPERA

Knowcross

PABX

Wake-up Call System

Outlook

Job description

A leading resort in Singapore is searching for a Call Centre Agent to manage guest communications and inquiries through various channels. The ideal candidate should have strong communication skills, a pleasant demeanor, and willingness to work flexible shifts. Responsibilities include answering calls, providing information about services, and assisting with various guest requests. Prior experience in a Call Centre setting is preferred.