Hotel Front Office Receptionist

ST VENTURE EMPLOYMENT AGENCY; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local hospitality agency in Singapore is hiring for a full-time Front Office position, focusing on guest services and administrative duties. Candidates should have 2 years of experience in hotel front office operations and be proficient in the Wishnet IT system, along with strong customer service skills. The role includes planning rosters, managing guest check-ins and complaints, and maintaining organized front desk operations. This position offers a 6-day work week with rotating days off.

Qualifications

• Able to operate the Wishnet IT system and experience in bookings and reservations.
• 2 years of similar work experience in hotel front office operations.
• Experience handling guest inquiries and complaints.

Responsibilities

• Plan rosters and provide room allotments to travel agencies/OTA.
• Greet guests warmly upon arrival and check them in and out efficiently.
• Manage phone calls, emails, and messages professionally.

Skills

Operating Wishnet IT system

Experience with booking engines

Guest service skills

Job description

Job Description:

Responsibilities

• Plan rosters and provide room allotments to travel agencies/OTA
• Check in guests and attend to their problems
• 2 years similar work experience in hotel front office operations & IT system

Requirements

• Able to operate Wishnet IT system and have experience in booking engines and reservations
• 6 days' work week with one rotating day off
• 3 shifts from 7am to 3pm, 3pm to 11pm & 11pm to 7am. (only perform once a week for night shift to relieve the colleague on his/her off day)

Guest Services

• Greet guests warmly upon arrival, check them in and out efficiently.
• Handle reservations, cancellations, and booking modifications.
• Provide information about the hotel’s facilities, services, and local attractions.
• Respond promptly and courteously to guest inquiries, requests, and complaints.

Administrative Duties

• Manage phone calls, emails, and messages in a timely and professional manner.
• Process payments, issue receipts, and maintain accurate guest records.
• Keep the front desk area organized, tidy, and presentable.
• Update daily occupancy reports and communicate with housekeeping.

Job Types: Full-time, Permanent

Work Location: In person