Hotel Front Office Executive

LABRADOR HILL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore is seeking a dedicated individual to manage guest services, including check-in and check-out, reservations, and customer inquiries. The ideal candidate should be professional and detail-oriented, with the ability to handle guest complaints effectively. This role is critical for maintaining high service standards and guest satisfaction in our lodging facilities.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Welcome guests upon their arrival and assign rooms.
• Respond to clients' complaints in a timely and professional manner.

Job description

Your duties and responsibilities include:

• Perform all check-in and check-out tasks;
• Manage online and phone reservations;
• Inform customers about payment methods and verify their credit card data;
• Register guests collecting necessary information (like contact details and exact dates of their stay);
• Welcome guests upon their arrival and assign rooms;
• Provide information about our lodging facility available rooms, rates and amenities;
• Respond to clients’ complaints in a timely and professional manner;
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs;
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests;
• Upsell additional facilities and services, when appropriate;
• Maintain updated records of bookings and payments, practice of all governing regulations to lodging operations, compliance to PDPA, etc; and
• Any other duties as required by the Company or management.