Hotel Duty Executive/Manager

HOTEL ROYAL LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A reputable hotel in Singapore is seeking a Hotel Duty Executive/Manager. In this role, you will supervise front desk operations, ensure excellent guest services, and assist with check-in and check-out processes. The ideal candidate has a hospitality diploma and 2-3 years of relevant experience. This position offers benefits including an Annual Wage Supplement and medical coverage.

Benefits

Annual Wage Supplement

Outpatient medical benefits

Dental benefits

Other benefits

Qualifications

• Possess at least 2-3 years of experience in the same capacity in the Hotel industry.
• Experience in handling large group check in and check out services.

Responsibilities

• Supervise the Guest Service Agent, Communications Officers, Cashiers, and Bellman.
• Provide excellent guest services at the Front Office counters.
• Escort VIP guests to their rooms and show them amenities.
• Monitor room availability to meet operational needs.
• Assist guests with checking in and checking out.
• Provide concierge services during guests' stay.

Skills

Excellent customer service skills

Supervisory skills

Concierge services

Education

Certificate/Diploma in Hotel Accommodation

Job description

JOB SCOPE

The Hotel Duty Executive/Manager will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.

JOB RESPONSIBILITIES

1. Supervise the Guest Service Agent, Communications Officers, Cashiers and Bellman to ensure smooth running of the Front Desk.
2. Provide excellent guest services to all guests making their enquiries at the Front Office counters.
3. Escort VIP guests to their rooms and show them the amenities within the rooms.
4. Ensure that the availability of rooms are closely monitored to make the needs of the operations.
5. Assists all guests in their checking in and checking out registration and make them feel comfortable at all times.
6. Provide concierge services to the guests during their stay with the Hotel.
7. Other Duty Manager duties assigned by management and manager.

JOB REQUIREMENTS

• Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
• Possess at least 2-3 years of experience in the same capacity in the Hotel industry.
• Excellent customer service skills in handling large group check in and check out services.

OTHER INFORMATION

• Annual Wage Supplement
• Outpatient medical benefits
• Dental benefits
• Other benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.