Host Manager/Dealer

ACTIVE HR MANAGEMENT PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent hospitality management company in Singapore is seeking both a Hall Manager and a Dealer. The Hall Manager is responsible for guest management and ensuring a positive experience, while the Dealer will provide customer service and explain game rules. Ideal candidates must possess excellent communication and customer service skills, with the ability to work flexibly in a high-pressure environment. Competitive salary packages available.

Qualifications

• Exceptional interpersonal skills with focus on guest satisfaction.
• Effective verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Friendly and approachable demeanor.
• Ability to handle customer complaints effectively.
• Strong teamwork ethic.
• Proactive in observing and addressing guest needs.

Responsibilities

• Greet and welcome guests, manage guest list and check-ins.
• Manage table reservations and seat guests according to standards.
• Main point of contact for guests, handling needs and complaints.
• Coordinate with staff to ensure smooth operations.
• Assist VIP guests with personalized service.
• Participate in event management and marketing efforts.

Skills

Customer Service

Communication

Teamwork

Problem-Solving

Organization

Proactiveness

Job description

Overview

We are Hiring

Hall Manager and Dealer

Hall Manager

• Guest Management: Greet and welcome guests, manage the guest list, handle check-ins, and provide a positive first impression of the establishment.
• Reservations and Seating: Manage table reservations and efficiently seat guests according to club standards and procedures.
• Customer Service: Act as the main point of contact for guests, addressing their needs and concerns, handling complaints, and providing information about club events and services.
• Coordination and Communication: Work closely with door staff, floor staff, and management to ensure smooth operations and communicate guest needs.
• VIP Services: Provide personalized assistance and service to VIP guests.
• Event Management: May assist in creating marketing efforts to draw crowds and ensure the smooth operation of specific club nights or events.
• Club Knowledge: Maintain up-to-date knowledge of the club's layout, pricing, terms and conditions, and any ongoing events.

Qualifications

• Customer Service: Exceptional interpersonal skills with a strong focus on guest satisfaction and creating a welcoming environment.
• Communication: Effective verbal and written communication skills to interact professionally with guests and staff.
• Organization: Ability to multitask, manage reservations, and maintain an organized work area in a fast-paced environment.
• Professionalism: A friendly, energetic, and approachable demeanor with an exceptional appearance at all times.
• Problem-Solving: Ability to handle customer complaints and address concerns effectively and efficiently.
• Teamwork: A strong teamwork ethic and the ability to collaborate effectively with colleagues and other departments.
• Proactiveness: Ability to observe guests and preemptively meet needs or address potential situations.

Dealer

• Responsibilities
• Patrons during games
• Provide customer service by explaining the game rules and regulations
• Ensure that bets are placed correctly
• Keep gaming areas clean and organised
• Be aware of and abide by all relevant legislation

Requirements

• Excellent customer service and communication skills
• Ability to work calmly under pressure
• Ability to work flexible hours
• Excellent customer service skills
• Good numeracy and accuracy
• Ability to remain calm under pressure

Personal Traits

• Excellent customer service skills
• Good numeracy skills
• Good communication and interpersonal skills
• High levels of concentration
• Ability to remain calm under pressure

It is best to have experience working at Marina Bay Sands, Resort World Sentosa

salary for host manager = SGD 8k-20k+++

salary for dealer = SGD 3k-5k+++

working hours: 2pm-2am

5 days working days

location: Orchard Road