HOSPITALITY SERVICES EXECUTIVE

DYNAMIC MANPOWER MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent service provider in Singapore is seeking a dedicated individual to oversee daily lounge operations. This role includes training new staff, ensuring customer satisfaction, and handling daily cleaning and service tasks. Candidates should possess experience in similar settings and be able to work efficiently in a fast-paced environment.

Qualifications

• Previous experience in a restaurant, hotel, or lounge setting preferred.
• Ability to work efficiently in a fast‑paced environment.
• Good communication and interpersonal skills.

Responsibilities

• Oversee daily lounge operations and ensure guest readiness.
• Train new hires to maintain service standards.
• Support the operations team during peak times.

Skills

Cleaning and sanitation

Training and coaching

Customer service

Teamwork

Job description

Roles & Responsibilities

• Oversee and coordinate day-to-day lounge operations, including cleaning, dishwashing, and general service support to ensure the lounge is well-maintained and guest-ready at all times.
• Guide, coach, and train new hires during onboarding and daily operations to uphold service standards.
• Perform general cleaning duties including washing, sanitizing, and organizing crockery, cutlery, glassware, and kitchen equipment, both manually and using dishwashing machines.
• Support the operations team by stepping in to cover duties during manpower shortages or peak periods.
• Work closely with kitchen and service teams to maintain smooth coordination between front‑of‑house and back‑of‑house operations.
• Work closely with team members to maintain a smooth and efficient workflow.
• Handle customer feedback courteously and report service‑related issues promptly to the Supervisor or Manager.
• Conduct regular inspections of the service areas to ensure compliance with hygiene, safety, and audit standards.
• Prepare and submit daily operation checklists and assisting with administrative follow‑ups when required.
• Identify and report any equipment malfunction, maintenance needs, or safety hazards immediately.
• Perform any other duties as assigned by the Manager to ensure seamless daily operations and guest satisfaction.

Requirements

• Previous experience in a restaurant, hotel, or lounge setting preferred.
• Ability to work efficiently in a fast‑paced environment.
• Willing to work 6‑day rotating shifts, including morning, afternoon, and midnight shifts, as well as on Public Holidays, due to operational needs.
• Possess good communication and interpersonal skills to work effectively with team members and customers.
• Maintain a high standard of personal hygiene; must be neatly attired and professionally groomed at all times.

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