Home Care Service Team Lead

ACTIVE GLOBAL RESPITE CARE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare services provider in Singapore is seeking a team leader for home care services. The role includes leading a team, managing client inquiries, and ensuring documentation accuracy. Candidates should have 2 years of relevant experience and a degree or diploma. Opportunities for career development and training are provided.

Benefits

Attractive base salary

Sales commission

15 days annual leave

Qualifications

• 2 years of experience in an operational capacity in a leadership role.
• Good command of English (Written & verbal).
• Experience in healthcare is advantageous.

Responsibilities

• Lead a small team in service delivery of home care services.
• Respond to client inquiries regarding home care services.
• Ensure accuracy in scheduling and documentation.

Skills

Leadership

Customer service

Administrative skills

Strong communication

Education

Diploma or Degree in any field

Tools

Microsoft Office Suite

Job description

Description:

Report directly to the Home Care Services Manager and Senior Medical Social Worker.

• Lead a small team of executives in service delivery of assigned home care service(s).
• Assist to answer client inquiries on all Home Care services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing.
• Ensure prompt follow-up and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.
• Ensure accuracy in scheduling staff and clients for the respective services.
• Ensure prompt and accurate documentation for all applications and processes from start to finish including filing.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Ensure prompt issuing of invoices and accuracy in collection of payables.
• Ensure all organization requirements and SOPs are adhered to.
• Participate and represent on behalf of the company’s services with confidence.
• Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.
• Any other duties assigned.

Requirements:

• 2 years of experience in an operational capacity in a leadership customer service and administrative role preferable.
• Diploma or Degree in any field.
• Takes initiative and able to be flexible while adhering to SOPs at the same time.
• Proficiency in Microsoft Office Suite applications.
• Good command of English (Written & verbal).
• Experience in healthcare would be advantageous.
• 5-days work week including rotational Saturdays.
• Must be ready to answer urgent client queries at any time.

Benefits:

• Attractive base salary and excellent sales commission.
• Great opportunity for career development in a growing market and company.
• Industry-specific training and coaching by a highly experienced team.
• 15 days annual leave.