High Risk Assessment Team Lead

WISE ASIA-PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Singapore is looking for a talented individual to lead a team of Risk Assessment Specialists. This role emphasizes building high-performing teams and improving customer service while ensuring compliance in KYC and financial crime areas. Candidates should have a strong background in KYC/AML and relevant team management experience.

Qualifications

• 3+ years in KYC/AML or financial crime.
• 1-2 years of leadership experience.
• Strong organizational and communication skills.

Responsibilities

• Lead and motivate a team focused on customer service.
• Coach team members on skills and competencies.
• Identify process improvement opportunities.

Skills

Excellent verbal and written English skills

Experience in KYC/AML

Team leadership experience

Understanding of regulatory framework

Ability to analyze team metrics

Job description

Responsibilities

• Team Leadership: Lead by example and drive a customer focused mindset across your team as well as the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning
• People management: Coach and develop a strong team of Risk Assessment Specialists. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.
• Operational management: Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Be on top of admin related tasks including but not limited to scheduling, training, hiring, interviewing, organising team activities, and others.
• Performance management: Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit.
• Expertise Sharing: Be a subject matter expert in KYC and financial crime areas with the ability to train and coach your team on operational topics. Maintain a comprehensive understanding of our regulatory obligations, internal policies. Apply a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership. Able to assist senior leadership with audits and developing our policies and processes.
• Planning and execution: Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals.
• Stakeholder management and communication: Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. Your initiatives and reports are well documented and you choose the right platforms to communicate to a wider audience in a timely manner. The documentation has a clear scope and includes potential impact in different areas. You can communicate confidently with difficult stakeholders. Proactively work on improving cross-team communication, acting as the liaison between different layers of the organization and your own team leads.

Qualifications

• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
• A minimum of 3+ years of experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry.
• At least 1-2 years of leading small to medium sized teams.
• Great understanding of the regulatory framework surrounding KYC/AML.
• You are familiar with money laundering methods and other financial crime trends
• You can build an environment where your team is incentivised to make decisions and apply risk-based approach to their work
• You are punctual, independent, proactive and willing to get things done.
• You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment.
• Ability to multi-task and take responsibility in challenging situations;
• You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
• Proven track record of taking individual ownership and responsibilities as well as being a great team-player.
• Ability to analyze and move of team’s metrics