Helpdesk Support (Night Shift)

CUBE PAYMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A fintech company in Singapore is seeking a Customer Service & Technical Support Assistant to handle customer inquiries and provide technical assistance. Candidates should have strong communication skills and be detail-oriented. A competitive salary package and medical benefits are offered, along with a supportive team culture. The role includes fixed night shifts and on-the-job training.

Benefits

Competitive salary package

Medical benefits

On-the-job training

Supportive team culture

Qualifications

• Experience in customer service or technical support will be an advantage.
• Strong communication skills with a pleasant and approachable personality.
• Detail-oriented, organized, and responsible.

Responsibilities

• Attend to merchant inquiries promptly and professionally.
• Provide first-level technical support to merchants over the phone.
• Perform accurate daily administrative data entry.

Skills

Customer service experience

Technical support skills

Strong communication skills

Detail-oriented

Tools

Excel

Word

Job description

Looking for a stable and rewarding career? Join CubePay as a Customer Service & Technical Support Assistant!

Build your career with CubePay!
We are seeking passionate individuals who enjoy solving problems, collaborating with others, and advancing in a supportive environment. As part of our team, you’ll handle customer inquiries, provide technical assistance, and ensure smooth daily operations for our merchants.

Working Hours:

• Fixed shift Night Shift: 5 days a week (Mon–Fri), Timing TBA

📌 Responsibilities

• Attend to merchant inquiries promptly and professionally
• Provide first-level technical support to merchants over the phone
• Perform accurate daily administrative data entry
• Handle document scanning, filing, and data verification tasks
• Maintain and update customer inquiries, issues, and resolutions in the internal portal
• Stay calm and professional when handling customer stress or complaints during troubleshooting calls
• Support other customer care or technical duties as assigned

✅ Requirements

• Experience in customer service or technical support will be an advantage
• Candidates with no prior experience but who are eager to learn are encouraged to apply
• Strong communication skills with a pleasant and approachable personality
• Able to handle pressure, multitask, and remain calm under stress
• Detail-oriented, organized, and responsible
• Proficient in computer use (Excel, Word, and common office applications)
• Willing to commit to fixed shifts, including alternate Saturdays and public holidays

🎁 What We Offer

• Competitive salary package
• Medical benefits and staff welfare
• On-the-job training with opportunities to pick up technical skills
• A supportive and friendly team culture

👉 Ready to grow with us? Apply now. 🌐 Learn more: www.cubepayment.com