Helpdesk Support Engineer - A26362

Activate Interactive; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Fun working environment

Wellness program

Govt. agency projects

Development framework and growth

Job summary

Activate Interactive Pte Ltd in Singapore is seeking an ICT Operations Support professional for a 12-month fixed-term contract to take over COMET, StellarNet and related services, coordinating across GovTech, Finance, Procurement and service reps.

You will oversee subscriptions, billing, device operations, funding and the governance framework, ensuring continuity and security across user populations while documenting processes and improving service delivery.

Qualifications

• Experience in public-sector or large-enterprise ICT environments.
• 8+ years experience with GovTech-related service models, WOG shared services or vendor-managed ICT services.
• Understanding of ICT service delivery, operations, service management and vendor management.
• Strong coordination, analytical and problem-solving skills with disciplined follow-through.
• Excellent written and verbal communication and stakeholder facilitation skills.

Responsibilities

• Portfolio Operations, Funding and Service Management.
• Review current IT processes and structures to understand how well they support business needs.
• Manage and track subscriptions, billing, cost recovery, AOR / WBS funding, procurement / logistics interfaces, utilisation and payment reconciliation.
• Maintain the operational picture for service requests, quotas, migrations, lease extensions, outstanding actions and key dependencies.
• Coordinate GovTech, EUSS, TSMs, Service Reps, Finance/Funding, Procurement and other supporting parties to drive actions to closure.
• Governance, Documentation and Improvement: maintain action/decision trackers, SOPs, RACI matrices and process flows.

Skills

Coordination

Analytical skills

Problem-solving

Stakeholder facilitation

Documentation

Job description

Activate Interactive Pte Ltd ("Activate") is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

This is a 12 months fixed-term contract role.

What will you do?

We are seeking an ICT Operations Support resource to support DCTD in the operational takeover and steady-state management of COMET, StellarNet, COMET Mobile and related services. The role will provide continuity across multiple stakeholders, drive day-to-day operational follow-through, maintain service and funding visibility, support TSM continuity, oversee COMET Mobile and coordinate service improvements and security-conscious operating models for different user populations.

What the officer will be working on:

• Portfolio Operations, Funding and Service Management
• Review current IT processes, structures, and ways of working to understand how well they support business needs
• Manage and track subscriptions, billing, cost recovery, AOR / WBS funding, procurement / logistics interfaces, utilisation and payment reconciliation
• Maintain the operational picture for service requests, quotas, migrations, lease extensions, outstanding actions and key dependencies
• Coordinate GovTech, EUSS, TSMs, Service Reps, Finance/Funding, Procurement and other supporting parties to drive actions to closure
• Technical Service Manager (TSM) Operations and Continuity
• Gather and document key assumptions that will guide IT improvements
• Coordinate TSM day-to-day activities and interfaces covering subscriptions, billing, service requests, quotas, site operations and escalation
• Track TSM staffing, contract, funding, security clearance and understudy / replacement arrangements to mitigate transition risk plans for moving from current to future state
• COMET Mobile and Device Operations
• Oversee COMET Mobile procurement, demand, device/account mapping, configuration, onboarding, handover, replacement, reassignment and termination
• Maintain accurate device, subscription and user entitlement records and coordinate resolution of operational issues
• Service Flexibility and Security Controls
• Support exploration of differentiated COMET operating models for different target audiences, including eligibility, approvals and provisioning arrangements
• Coordinate assessment of proportionate security controls for different user populations, including temporary staff and the feasibility/governance of MAC-based access or whitelisting controls where applicable
• Governance, Documentation and Improvement
• Maintain action / decision trackers, SOPs, RACI matrices, process flows and the Operations Handbook / Handover Pack
• Identify gaps and improvement opportunities and coordinate implementation with the relevant service, security and technical owners

Requirements

• Educational Qualification & Experience
• Experience in public-sector or large-enterprise ICT environments
• 8+ years experience with GovTech-related service models, WOG shared services or vendor-managed ICT services
• Working knowledge of MINDEF / SAF ICT operating context is advantageous.
• Technical & Professional Competencies
• Understanding of ICT service delivery, operations, service management and vendor management
• Familiarity with asset / device lifecycle management, endpoint provisioning, software baseline controls and access-control concepts
• Ability to work with funding, billing, subscription, asset and service records and reconcile operational dependencies
• Soft Skills & Communication Attributes
• Strong coordination, analytical and problem-solving skills with disciplined follow-through.
• Excellent written and verbal communication and stakeholder facilitation skills.
• Strong documentation, process visualisation and action-tracking capability.
• Ability to communicate operational and security considerations clearly to both service and non-specialist stakeholders

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a "SHRI 2025 Gold winner" in "Learning & Development; Coaching & Mentoring")

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.