Helpdesk and Desktop Support Engineer

DELTEQ PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT service provider in Singapore is seeking a Helpdesk and Desktop Support Engineer to manage user devices and resolve technical issues. The role requires at least 3 years of experience in IT support, strong troubleshooting skills, and familiarity with Windows Server systems. Successful candidates will work full-time, providing support during and outside regular hours. Benefits include competitive pay and comprehensive medical coverage.

Benefits

Full family medical benefits

Competitive salary

Qualifications

• 3 years of experience or more in IT support.
• Strong technical knowledge and skills in troubleshooting.
• Ability to work independently and in a team.

Responsibilities

• Deploy, maintain, and manage IT end-user computing devices.
• Resolve customer helpdesk server issues and ensure functionality.
• Monitor network and system utilization to enhance availability.

Skills

Troubleshooting of PC, Network and Server related problems

Windows Servers Active Directory administration

Implementing and Maintaining Backup Solutions

Good communication and Interpersonal Skills

Analytical and problem-solving skills

Education

Certificate/Diploma in IT related Disciplines

HPE ASE Certification

Job description

Job Title: Helpdesk and Desktop Support Engineer

What We Offer

• Salary Range: $3500/month - $4500/month
• Full family medical benefits will be provided

Qualification : Certificate/Diploma In IT related Disciplines

Experience : 3 Years and above

Full/Contract : Full time (Permanent)

Skills/Domain : 3-5 years of working experience in delivering projects and presales.

Job Responsibilities

• IT end-user computing devices and softwarerequirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc.
• IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting.
• Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability
• Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis
• Ensure Backups and Restorations are successful and properly done on a daily basis
• Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process
• Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security
• Set up VIP’s gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices
• Operate and manage the overall Server, Storage, Applications, Disaster Recovery and Security Infrastructure Operations at customer premises or cloud
• Implement plans of IT measures, IT policy, IT Processes and Audit Compliance
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis
• Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks
• Rack mounting, OS installation and PC cloning
• Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end)
• Perform Vendor Management and submit monthly fix asset end-to-end
• Submit Status Reports on a weekly basis
• Work schedule: Mon-Fri 9AM-6PM

Requirements

• Strong technical knowledge in Troubleshooting of PC, Network and Server related problems
• Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health-check and fine-tuning
• Experience in Implementing and Maintaining Backup Solutions
• Resourceful Engineer who knows how to solve problems independently using online and offline resources
• Good communication and Interpersonal Skills
• Must be on call after office hours including weekend and holidays for urgent issues
• Good analytical and problem-solving skills
• Well organized, proactive and self-directed, able to perform with minimal supervision and also a team player
• HPE ASE Certification is a must