Help Desk support officer

WSH Experts; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading support services provider in Singapore is looking for a Help Desk Support Officer. Responsibilities include providing printer support, performing network device maintenance, conducting cybersecurity checks, and managing asset issuance. The ideal candidate has experience in support roles and is familiar with network and cybersecurity standards. This position offers opportunities for professional development and is based in Singapore.

Responsibilities

• Provide printer-related support including installation and escalation.
• Perform daily firewall security checks and generate security reports.
• Administer network devices and support through Fortigate, Meraki, and Cisco.
• Assist with 3CX app installation and extension management.
• Manage asset issuance and coordinate hardware vendor interactions.

Skills

Microsoft Office Apps Issues

Fortigate Maintenance

Network Performance Monitoring

Cybersecurity Checks

3CX Administration

Asset Management

Job description

General Support

Printer Related Support: Install, Configure, Escalate to Vendor.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
• Escalation to L2 Support.

Network Support

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
• Meraki Device Admin, device whitelisting, blacklisting, etc.
• Sophos Central Admin, Device and user group assignment, etc.
• Ruckus Admin, reset Ruckus APs, adjust settings, etc.
• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Daily Firewall Security Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

Asset Management

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

Service Progress Reports

• Daily Firewall Security Checks Report.
• Daily Helpdesk Ticket Report.
• Weekly Helpdesk Ticket Report.
• Monthly Helpdesk Ticket Report.
• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.
• Yearly User Licensing Report.
• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).