Healthcare Patient Registration & Billing Officer @ Novena (Shift Work)

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a candidate for a role in outpatient and inpatient registration and billing. Responsibilities include managing patient registrations, handling insurance claims, cashiering duties, and ensuring excellent service experiences. Ideal candidates will have strong communication skills and attention to detail.

Qualifications

• Experience in patient registration and billing is preferred.
• Familiarity with insurance claims and billing processes.
• Strong communication skills for patient interaction.

Responsibilities

• Handle patient registration and billing tasks.
• Assist with inpatient admission and financial counselling.
• Process payment collections and manage cashiering duties.
• Address complex patient inquiries related to billing.

Skills

Attention to detail

Customer service

Communication

Job description

Contract: 1+1 Years

Shift Hours: AM- 7am to 4.30pm, MD- 8.30am to 6pm, PM- 1pm to 8.30pm, Night- 10pm to 7.30am

Location: Novena

Outpatient Registration & Billing

• Handle patient registration, billing, and perform visitor management including temperature screening.
• Input patient details and carry out admission procedures in the system.
• Provide guidance to patients on Medisave, MediShield, Integrated Shield Plans, and corporate insurance claims and guarantees.
• Enter Doctors’ Fees and details from Doctor’s Letters of Certification into the system as required.
• Follow up on relevant documentation when necessary.

Inpatient Admission & Billing

• Enter and update patient information and perform system admission for inpatient cases.
• Conduct financial counselling for patients or their next-of-kin, providing bill estimations (AFHS) and securing required signatures.
• Collect admission deposits and alert the Executive of any bad debt flags or patients unable to provide a deposit.
• Perform other administrative tasks related to inpatient records and updates.

Cashiering Duties

• Present and explain itemized bills and charges to patients.
• Process payment collections and issue refunds as necessary.
• Submit daily shift closure reports to the supervisor.

Patient Experience & Service

• Handle complex inquiries and feedback related to admission, billing, insurance claims, and cashiering matters escalated by Business Office staff.
• Process and follow up on insurance claims, liaising with insurers to facilitate claim approvals.
• Maintain and manage office supplies and counter inventory.
• Respond to general inquiries via internal and external mailboxes.
• Assist in administrative tasks such as preparing specialist rosters and generating daily management reports.