Healthcare Operations Assistant

SINGAPORE OCCUPATIONAL HEALTH SERVICES PTE LTD; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A healthcare services provider in Singapore is seeking a Healthcare Operations Assistant to support the coordination of clinical workflows and manage patient records. The role involves ensuring compliance with regulatory standards and engaging with corporate clients to facilitate smooth service delivery. Ideal candidates possess strong interpersonal skills and proficiency in Microsoft Office, with the ability to multitask effectively.

Qualifications

• Self-directed and resourceful in handling operational duties and problem-solving.
• Capable of executing responsibilities independently while maintaining accuracy and accountability.
• Proficient in Microsoft Office.
• Strong interpersonal skills, attention to detail, and ability to multitask independently and as part of a team.

Responsibilities

• Coordinate appointment scheduling, patient intake, and follow-up processes.
• Assist in the preparation and maintenance of medical records and reports.
• Support doctors and Healthcare personnel during health screenings and workplace assessments.
• Ensure accurate documentation of procedures, consent forms, and regulatory submissions.
• Liaise with corporate clients, HR teams, and external vendors to ensure smooth service delivery.

Skills

Self-directed

Resourceful problem-solving

Proficient in Microsoft Office

Strong interpersonal skills

Attention to detail

Ability to multitask

Job description

Overview

Role Summary – The Healthcare Operations Assistant supports the smooth functioning of occupational health services by coordinating clinical workflows, managing patient records, and ensuring compliance with regulatory standards. This role bridges frontline service with backend operations — contributing to a safe, efficient, and patient-centric environment while supporting business development efforts.

Responsibilities

Clinical & Operational Support

• Coordinate appointment scheduling, patient intake, and follow-up processes.
• Assist in the preparation and maintenance of medical records and reports.
• Support doctors and Healthcare personnel during health screenings and workplace assessments.
• Dispense prescribed medication accurately and safely, in accordance with clinical protocols and doctor’s instructions.

Compliance & Documentation

• Ensure accurate documentation of procedures, consent forms, and regulatory submissions.
• Assist in updating SOPs and maintaining audit-ready records for MOM, NEA, and ISO standards.

Communication, Coordination & Client Engagement

• Liaise with corporate clients, HR teams, and external vendors to ensure smooth service delivery.
• Handle patient queries and feedback with professionalism and empathy.
• Assist in identifying and reaching out to potential corporate clients for occupational health services.
• Coordinate introductory calls, proposal follow-ups, and service briefings with HR and compliance teams.
• Collaborate with the Office Manager and Clinical Doctor to align outreach efforts with operational capacity and service offerings.

Inventory & Equipment Management

• Monitor and replenish medical supplies, PPE, and screening kits.
• Coordinate maintenance and calibration of clinical equipment.

Qualifications

• Self-directed and resourceful in handling operational duties and problem-solving
• Capable of executing responsibilities independently while maintaining accuracy and accountability
• Proficient in Microsoft Office
• Strong interpersonal skills, attention to detail, and ability to multitask independently and as part of a team.