Healthcare Operations Assistant

SINGAPORE OCCUPATIONAL HEALTH SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading health services provider in Singapore is seeking a Healthcare Operations Assistant to coordinate clinical workflows and manage patient records. The role involves supporting compliance with regulatory standards, ensuring smooth service delivery, and maintaining inventory and equipment. Ideal candidates will be self-directed, resourceful, and proficient in Microsoft Office, with strong interpersonal skills and attention to detail.

Qualifications

• Self-directed and resourceful in handling operational duties.
• Capable of executing responsibilities independently while maintaining accuracy.
• Proficient in Microsoft Office tools.

Responsibilities

• Coordinate appointment scheduling and patient intake.
• Assist in the maintenance of medical records.
• Support healthcare personnel during screenings.
• Ensure accurate documentation of procedures.
• Liaise with corporate clients for service delivery.

Skills

Self-directed

Resourceful

Proficient in Microsoft Office

Strong interpersonal skills

Attention to detail

Multitasking

Tools

Microsoft Office

Microsoft Excel

Job description

Roles & Responsibilities

Role Summary

The Healthcare Operations Assistant supports the smooth functioning of occupational health services by coordinating clinical workflows, managing patient records, and ensuring compliance with regulatory standards. This role bridges frontline service with backend operations — contributing to a safe, efficient, and patient‑centric environment while supporting business development efforts.

Key Responsibilities

Clinical & Operational Support

• Coordinate appointment scheduling, patient intake, and follow‑up processes.
• Assist in the preparation and maintenance of medical records and reports.
• Support doctors and Healthcare personnel during health screenings and workplace assessments.
• Dispense prescribed medication accurately and safely, in accordance with clinical protocols and doctor’s instructions.

Compliance & Documentation

• Ensure accurate documentation of procedures, consent forms, and regulatory submissions.
• Assist in updating SOPs and maintaining audit‑ready records for MOM, NEA, and ISO standards.

Communication, Coordination & Client Engagement

• Liaise with corporate clients, HR teams, and external vendors to ensure smooth service delivery.
• Handle patient queries and feedback with professionalism and empathy.
• Assist in identifying and reaching out to potential corporate clients for occupational health services.
• Coordinate introductory calls, proposal follow‑ups, and service briefings with HR and compliance teams.
• Collaborate with the Office Manager and Clinical Doctor to align outreach efforts with operational capacity and service offerings.

Inventory & Equipment Management

• Monitor and replenish medical supplies, PPE, and screening kits.
• Coordinate maintenance and calibration of clinical equipment.

Qualifications & Skills

• Self‑directed and resourceful in handling operational duties and problem‑solving
• Capable of executing responsibilities independently while maintaining accuracy and accountability
• Proficient in Microsoft Office
• Strong interpersonal skills, attention to detail, and ability to multitask independently and as part of a team.

Keywords

• Ability to Multitask
• Microsoft Office
• Microsoft Excel
• Inventory
• Compliance
• Attention to Detail
• Accountability
• Appointment Scheduling
• Occupational Health
• Service Delivery