Health Services Manager

ATOS WELLNESS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare company in Singapore is seeking an experienced Health Services Manager. This role includes overseeing daily operations, providing high-quality client services, and managing staff training. The ideal candidate will have a strong background in health services management and a commitment to compliance and client satisfaction. This position offers an opportunity to lead a team and achieve sales targets within a retail setting.

Qualifications

• Proven experience in managing health services or wellness centres.
• Strong understanding of healthcare regulations and compliance.
• Ability to train and lead a team effectively.

Responsibilities

• Oversee daily centre operations and ensure compliance with regulations.
• Provide spinal manipulative services and conduct health examinations.
• Train and supervise staff, ensuring adherence to operational standards.
• Coordinate client scheduling and enhance client experience.
• Achieve monthly sales targets and manage additional responsibilities.

Skills

Operational management

Client service

Staff training

Sales performance

Job description

We are seeking an experienced Health Services Manager to join our team in a high-volume retail cetre setting. The successful candidate will be responsible for providing exceptional care to our clients while managing centre operations each day.

Operational Management and Compliance

• Oversee the daily centre operations to ensure compliance with healthcare regulations and centre policies.
• Develop and implement efficient workflow processes to improve clients care.
• Work with all departments of therapists to implement client services.

Hands-on Clients Service

• Provide spinal manipulative services to clients, adhering to corrective protocols and procedures.
• Reviewing clients health, histories including information on previous injuries, general health and lifestyle.
• Conduct physical examination, focusing on clients range of movement.

Staff Training and Supervision

• Train and supervise centre staff and therapists on company protocols and brand's operational SOP, conduct performance evaluations, and foster a positive work enviroment through constructive feedback.

Client Management

• Coordinate client scheduling, address inquires and concerns, implement strategies for enhancing the client experience, and oversee accurate record maintenance.
• Educate clients on exercises and techniques to aid lon-term care.
• Refer clients to the most suitable department of therapists based on review of the care clients requirement.

Sales Performance

• Ensure monthly achievement to centre sales targets.

Additional Responsibilities

• Undertake 'on-call' duties, conduct health talks and promotions, fulfill administrative tasks, attend seminars and meetings as required.