Health Services Manager

Natural Healing Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading health services provider in Singapore is seeking an experienced Health Services Manager to oversee clinic operations and provide exceptional patient care in a retail clinic setting. Responsibilities include managing compliance, training staff, and enhancing patient experiences while achieving sales targets.

Qualifications

• Experience in health services management.
• Ability to oversee clinic operations and ensure compliance.
• Strong skills in patient care and communication.

Responsibilities

• Oversee daily clinic operations and compliance with healthcare regulations.
• Provide spinal manipulative services and conduct physical examinations.
• Train and supervise clinic staff and foster a positive work environment.
• Coordinate patient scheduling and enhance patient experience.
• Ensure monthly achievement of clinic sales targets.

Skills

Patient care

Operational management

Staff training and supervision

Job description

We are seeking an experienced Health Services Manager to join our team in a high-volume retail clinic setting. The successful candidate will be responsible for providing exceptional care to our patients, while managing clinic operations each day.

Operational Management and Compliance

• Oversee the daily clinic operations to ensure compliance with healthcare regulations and clinic policies.
• Develop and implement efficient workflow processes to improve patient care.
• Work with all departments of therapists to implement patient services

Hands-on Patient Service

• Provide spinal manipulative services to patients, adhering to corrective protocols and procedures.
• Reviewing patients’ health, medical histories and x-ray result including information on previous injuries, surgeries, general health and lifestyle
• Conduct physical examination, focusing on patients’ range of movement

Staff Training and Supervision

• Train and supervise clinic staff and therapists on Company protocols and brand’s operational SOP, conduct performance evaluations, and foster a positive work environment through constructive feedback.

Patient Management

• Coordinate patient scheduling, address inquiries and concerns, implement strategies for enhancing the patient experience, and oversee accurate record maintenance.
• Educate patients on exercises and techniques to aid long-term care
• Refer patients to the most suitable department of therapists based on review of the care patients require

Sales Performance

• Ensure monthly achievement of clinic sales targets.

Additional Responsibilities

• Undertake 'on-call' duties, conduct health talks and promotions, fulfill administrative tasks, attend seminars and meetings as required