Health services manager

HEALING HANDS CHIROPRACTIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A healthcare management company in Singapore is seeking an experienced Health Services Manager to lead clinic operations. The candidate will ensure compliance with regulations and promote exceptional patient care. Responsibilities include managing staff, conducting patient assessments, and achieving sales goals. Strong leadership and communication skills are essential. A degree in Healthcare Management or a related field is required.

Qualifications

• Minimum 2 years of experience in a clinical, healthcare, or wellness management role.
• Demonstrated ability to balance patient care, staff management, and business performance.
• Passionate about improving health outcomes.

Responsibilities

• Manage day-to-day clinic operations and ensure compliance.
• Provide spinal manipulation and related treatments.
• Lead, train, and motivate clinic staff.

Skills

Leadership

Communication

Organizational skills

Patient-centered care

Education

Degree or diploma in Healthcare Management or related discipline

Job description

We are looking for an experienced and dedicated Health Services Manager to lead our team in a dynamic integrated clinic environment. This role combines clinical expertise, operational leadership, and people management to ensure the highest standards of patient care and service excellence.

Role Overview

As the Health Services Manager, you will oversee daily clinic operations, support the professional growth of your team, and ensure every patient receives outstanding, evidence-based care. You’ll also play a key role in driving the clinic’s performance and ensuring compliance with all healthcare and operational standards.

Key Responsibilities

Clinic Operations and Compliance

• Manage day-to-day clinic operations, ensuring full compliance with healthcare regulations and company policies.
• Develop and refine workflow systems that enhance efficiency and patient outcomes.
• Collaborate with therapists and healthcare teams to deliver coordinated, high-quality patient services.

Patient Care and Clinical Practice

• Provide spinal manipulation and related treatments in accordance with established protocols.
• Conduct detailed patient assessments, including medical history reviews, x‑ray evaluations, and physical examinations focused on range of motion and functional health.
• Educate patients on corrective exercises and preventive care techniques to support long‑term recovery.

Team Leadership and Development

• Lead, train, and motivate clinic staff and therapists, ensuring adherence to brand standards and operational SOPs.
• Conduct regular performance reviews, offer mentorship, and foster a positive, growth‑oriented team culture.

Patient Experience and Case Management

• Oversee patient scheduling, communication, and service delivery to ensure a seamless experience from consultation to treatment.
• Address patient inquiries and concerns with professionalism and empathy.
• Direct patients to the most appropriate therapists or services based on clinical evaluations.

Sales and Performance Accountability

• Drive the achievement of monthly clinic sales and service performance goals.
• Support business growth through patient retention strategies, education, and quality service delivery.

Additional Duties

• Participate in health talks, community outreach, and promotional activities.
• Manage administrative reporting, attend professional meetings and training sessions, and take on on‑call responsibilities as needed.

Qualifications

• Degree or diploma in Healthcare Management, Osteopathy, Chiropractic, Physiotherapy, or related discipline.
• Minimum 2 years of experience in a clinical, healthcare, or wellness management role.
• Strong leadership, communication, and organizational skills.
• Demonstrated ability to balance patient care, staff management, and business performance.
• Passionate about improving health outcomes and delivering patient‑centered care.