Headspa Manager

TTE ELEPHANT PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading wellness company in Singapore seeks an experienced Outlet Manager to lead operations at their flagship Head Spa. The role involves overseeing daily operations, ensuring high standards of customer service, and managing a team of specialists. Candidates should have at least 3 years of managerial experience in a related field, strong leadership skills, and a sales-driven mentality. Familiarity with spa management systems and customer retention strategies is advantageous. Joining offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Minimum 3 years of managerial experience in a spa, salon, wellness, or hospitality setting.
• Proven leadership and team management skills.
• Strong customer service and communication abilities.

Responsibilities

• Oversee all aspects of daily outlet operations.
• Recruit, train, supervise, and motivate staff.
• Deliver exceptional customer experience and manage feedback.
• Achieve revenue targets through service sales and product upselling.
• Handle scheduling, payroll, and attendance tracking.

Skills

Team Leadership

Customer Service

Sales Skills

Communication

Detail-Oriented

Tools

Microsoft Office

Spa Management Systems (e.g., Zenoti, Fresha)

Job description

About the Role:

We are looking for a passionate and experienced Outlet Manager to lead the operations of our flagship Head Spa. The ideal candidate will be responsible for ensuring smooth daily operations, exceptional customer service, and consistent achievement of business goals. You will lead a team of specialists, therapists, and front-desk staff, maintaining the highest standards in wellness, hospitality, and service excellence.

Key Responsibilities:

1. Operational Management

• Oversee all aspects of daily outlet operations, ensuring efficiency and service quality.
• Maintain cleanliness, hygiene, and compliance with health and safety regulations.
• Manage product inventory, ordering, and stock control.
• Ensure all equipment is well-maintained and in proper working condition.

2. Team Leadership

• Recruit, train, supervise, and motivate staff including therapists and receptionists.
• Conduct regular performance reviews, coaching, and skills development.
• Lead by example in professionalism, grooming standards, and client engagement.

3. Customer Service Excellence

• Deliver exceptional customer experience and manage feedback or complaints professionally.
• Build client relationships and promote customer retention programs.
• Ensure consistency in consultation, treatment protocols, and service standards.

4. Sales and Business Development

• Achieve revenue targets through service sales, product upselling, and packages.
• Monitor KPIs and implement strategies to improve performance and profitability.
• Collaborate with marketing team for promotions, events, and social media presence.

5. Administration & Reporting

• Handle scheduling, payroll, shift planning, and attendance tracking.
• Maintain accurate records of treatments, sales, and customer feedback.
• Generate regular reports for management on performance, issues, and opportunities.

Requirements:

• Minimum 3 years of managerial experience in a spa, salon, wellness, or hospitality setting.
• Proven leadership and team management skills.
• Strong customer service and communication abilities.
• Sales-driven with a good business sense.
• Detail-oriented, organized, and able to multitask effectively.
• Knowledge or experience in scalp care, beauty, or wellness industry is a plus.
• Proficiency in Microsoft Office and spa management systems (e.g., Zenoti, Fresha) is an advantage.