Head, Risk Operations, WRB

Standard Chartered Bank; Singapore; On-site; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible working

Wellbeing platform (Unmind)

Learning & development

Inclusive culture

Job summary

Standard Chartered Bank in Singapore seeks an experienced leader to head Credit Risk Operations and Fraud Risk Management, driving strategic initiatives in onboarding, risk governance, and digital transformation. You will align risk appetite with business strategy, oversee policy deployment, and strengthen the organisation's risk culture across Retail and Wealth segments.

You will lead large teams, implement data analytics and SAS/R-based tools, and partner with regulators and internal

Qualifications

• Extensive experience in credit risk operations and fraud risk management.
• Strong leadership with ability to manage large teams and drive governance.
• Experience in digital onboarding, automation and analytics to reduce turnaround times.

Responsibilities

• Define strategic intent for Credit risk operations and FRM within the function.
• Embed fraud risk management framework across Retail, Wealth and Lending.
• Lead country strategy for Credit Initiation and Fraud risk management processes.
• Develop MIS, analytics and regulatory reporting to support decision-making.
• Ensure risk controls, policy deployment and governance across the country.

Skills

Credit risk operations

Fraud risk management

Digital transformation

Leadership

Agile & ways of working

Regulatory & risk governance

Tools

SAS

R

Job description

Job Summary

Strategy

• Awareness and understanding of the Group’s Business strategy and model with applicable laws and regulations, Group policies, procedures and the Group code of conduct.
• Appraise and contribute to the development of the Bank’s strategic plans.
• Effectively deliver the strategic initiatives on digital onboarding and embedding new technologies for auto credit decision and faster TAT. Embed principles of Right Shoring.
• E2E ownership of the client onboarding journey to drive credit quality, client experience and operational efficiency.
• Support to strengthen the Organisation’s risk culture and accountability and help reinforce the defence line up.
• Represent the underwriting and lending operations function in relevant country committees and management forums.
• Supervise the teams to achieve sound management of all aspects of Credit Initiation and Fraud Risk Management (FRM) team
• Align the Credit risk and FRM strategy of the function with business strategy and risk appetite and oversee its execution.
• Support to enhance Priority, Affluent and SME business as best in class and Support to deliver Signature Client Journeys. Support Personal Banking agenda with Digital led model.
• Embed innovation, digitisation and New ways of working by defining and actioning future state operating model.

Key Responsibilities

Business

• Define the strategic intent and agenda for the Credit risk operations and Fraud Risk Management function.
• Communicate to the Business the strategic intent and collective agenda for the Function;
• Maintain and develop underwriting and operations capabilities and skills to meet ongoing business needs and plans – awareness and understanding of the wider business, economic and market environment in which the Group operates.
• Ensure the Credit Policy is effectively embedded and communicated across the business segments and lending products.
• Effective execution of credit policy with timely deploy across products and channels
• Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation
• Develop effective fraud risk management strategies and timely deploy these strategies across products and channels
• Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country

Processes

• Lead the efforts to develop, deploy and optimize country strategy and processes for Credit Initiation
• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management.
• Develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks
• Build sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting
• Develop effective and robust fraud preventive controls through the use of data analysis, fraud analytics utilising SAS/R or experience in any other analytic tools
• Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
• Implement the Operational Risk Framework and monitor the operational risk metrics for the country to identify potential control weaknesses.
• Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
• Ensure effective recovery tracking process in place in the country
• Work closely with the hubs to ensure that end to end processes work seamlessly, efficiently and effectively

People & Talent

• Lead through example and build culture within the Function and across frontline.
• Embed with in the team Agile and New Ways of Working.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles.
• Appropriately certified and ensure a culture of Risk learning
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability

Risk Management

• Support Country Credit Head to uphold the integrity of risk/return decisions, by challenging business and control function heads to demonstrate that risk origination and control decisions are properly informed and consistent with strategy and risk appetite.
• Support the CCH and CRO to shift the risk management to the frontline which in turn strengthening the organisation’s risk culture and accountability and reinforce the defence line up.
• Ensure risk identification, measurement and mitigating capabilities are built in the function which are objective, consistent and compliant with applicable regulations
• Assign Lending authorities only to suitable named individuals in line with their skills and judgment
• Obtain assurance regarding the effectiveness of all process and controls. Compliance with applicable laws and regulations.
• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
• Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards
• Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

Governance

• Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture
• Maintain a good understanding of the requirements relevant to the role and ensure that these are well understood reflected in internal procedures.
• Maintain and open and cooperative relationship in dealings with Second Line and Third Line.
• Support the Risk owners to ensure business heads and all risk control owners understand and accept their risk management responsibilities.
• Identifying and reporting all exceptions on non-compliance with standard controls
• Participate and contribute in relevant Country governance forums and committees
• Ensure outsourcing arrangements related policies and procedures are fully complied in-country
• In the event of regulatory breaches, policy breaches or where credit appetite have been breached, ensure senior management are informed and that actions are taken quickly to remediate.
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the country.
• Ensure authorisation rates and processes for the country meet Group standards
• Ensure compliance to Visa/ master card rules and regulations

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• COO
• WRB head
• Other WRB business heads
• RCOs, Country Retail Risk Head
• Regional / Country Business Heads and Product Head, Retail Client segment
• FGCs/ In country governance forums (or other forums, as may be applicable)
• Financial Crime Risk
• Country Collections Head and Policy team
• Relevant members of Risk Operations management team
• Internal IT partners supporting Retail Clients business
• HR & L & TD team
• Operations, L&C and Customer Experience Management unit
• External stakeholders
• Auditors and Regulators
• Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
• Law Enforcement agencies
• Suppliers, vendors and consultants

Other Responsibilities

• Team Management
• Turnaround time management
• Process efficiency across end to end
• Projects
• System enhancements and implementation

Our Ideal Candidate

• 15+ years of seasoned banking operations and risk leader with deep expertise in Credit Risk Operations, Fraud Risk Management, and Retail/Wealth Banking.
• Proven track record of driving large-scale transformation through digital onboarding, automation, analytics, and process re-engineering while maintaining strong risk governance and regulatory compliance.
• Adept at leading large teams, influencing senior stakeholders, and balancing business growth, customer experience, and risk appetite.
• Strong understanding of credit underwriting, fraud prevention, operational risk, and regulatory frameworks across complex banking environments.
• Be a champion of driving DE&I initiative.

Role Specific Technical Competencies

• Credit Risk Operations & Underwriting Strategy
• Fraud Risk Management, Prevention & Controls
• Digital Transformation, Automation & Process Excellence
• Risk Governance, Regulatory Compliance & Operational Risk Management
• Data Analytics, Fraud Analytics (SAS/R or equivalent tools) & MIS Reporting
• Customer Onboarding, Lending Operations & Turnaround Time Optimization
• Agile Ways of Working, Change Management & Right-Shoring Initiatives
• Audit, Regulatory Engagement, Recovery Management & Vendor Governance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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