Head, Product Management, Gateway Services
SATS Ltd.
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Job summary
SATS Ltd. in Singapore seeks a senior Product Manager to lead global ground handling and cargo product management across our expanding network.
You will own strategy, roadmaps, and cross-functional collaboration with Marketing, Sales, and regional teams to drive value creation for customers and SATS. The role emphasizes building and maturing product portfolios, governance, and delivering new features and commercial models from ideation to launch, while mentoring a small team of product managers
Qualifications
- 10+ years of progressive experience across multiple product disciplines such as PM, development and design.
- Strong ability to develop strategy, roadmaps and governance for product programs.
- Experience in global operations, cross-functional leadership and scaling products.
Responsibilities
- Lead the organization's global Product Management function for ground handling (above-wing and below-wing) and cargo services on and off airport.
- Collaborate with stakeholders to develop and launch new features and/or service- or commercial models that deliver value for customers and SATS.
- Build, develop and maintain our product management framework and governance system to increase success rate and efficiency.
- Lead, mentor, and develop a small team of Product Managers into a high performing team.
- Dynamically update and adjust our product portfolio strategy to achieve growth ambitions and oversee lifecycle from launch to sunset while aligning with company strategy.
Skills
Job description
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
- Lead the organization's global Product Management function for ground handling (above-wing and below-wing) and cargo services on and off airport
- Collaborate with relevant stakeholders to develop and launch a continuous stream of new features and/or service- or commercial models that set us apart and deliver significant value for our customers and SATS
- Build, develop and maintain our product management framework and governance system to increase success rate and efficiency
- Lead, mentor, and develop a small team of Product Managers into a high performing team
- Foster a culture of ownership, performance and continuous improvement
- Dynamically update and adjust our product portfolio strategy in line with overall company strategy to achieve our growth ambitions
- Oversee and drive the product lifecycle from launch to sunset
- Own and drive the development of compelling, ambitious and aligned product strategies and roadmaps for each product in our portfolio that ensures competitiveness and value-creation for customers and SATS
- Collaborate with Marketing, Sales and Regional and Country teams to drive continuous, profitable growth in line with long-term ambitions and short-terms budgets
- Orchestrate and drive the cross-functional, holistic product performance including financial and service delivery
Collaborate Across Functions To Execute The Product Roadmaps And Develop New Features And/or Service Or Commercial Models From Ideation To Launch, Including
- Leveraging customer and market insight and crowd sourcing to generate ideas for innovation, differentiation and value creation
- Qualifying, evaluating and prioritizing ideas based on attractiveness and ability to execute and win
- Identify and execute quick, low-cost options for testing and piloting new features and/or models
- Establish KPIs to evaluate pilots and proofs of concept
- Iterate on ideas and pilots to either fail fast or achieve a successful pilot
- For successful pilots / POCs, develop a plan to mature and scale the product or service idea for launch and success in the target market
- Develop financial business cases for maturing and scaling
- For approved business cases, execute on the plan and develop viable features/models ready for launch, including maturing the value proposition, processes and setup for delivery, tech development, go-to-market plans, pricing strategy, sales collateral, training
- Collaborating with Marketing and other functions to launch the new feature/model
- With more than 10 years of progressive experience in at least four of the following disciplines:
- Product Management
- New Product Development
- Solution Design
- Process Design
- IT system development
- Air cargo Handling
- Air ground handling
- Warehousing & Distribution
- Sales / Sales Management
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