Head of Workplace Experience & Engagement

Cushman & Wakefield; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A global real estate services firm in Singapore is seeking a Workplace Experience Manager to drive exceptional employee and client experiences across multiple sites. The role involves overseeing operations, implementing strategic initiatives, and enhancing customer and employee experiences through data-driven decisions. Ideal candidates will have significant experience in hospitality or client support, strong leadership skills, and a commitment to operational excellence.

Benefits

Career development opportunities

Diversity and Inclusion programs

Flexible work environment

Comprehensive employee benefits

Qualifications

• 4 to 6 years of relevant experience in workplace experience, hospitality, or client experience roles.
• Strong understanding of CX and EX principles.
• Proven ability to design and execute programs that integrate data and service design.

Responsibilities

• Oversee all front-of-house operations including reception and visitor management.
• Ensure delivery of premium service across all touchpoints.
• Plan and execute employee engagement and wellness initiatives.

Skills

Operational excellence

Customer Experience principles

Leadership skills

Stakeholder management

Detail-oriented

Organizational skills

Communication skills

Tools

IoT technologies

Visitor management platforms

Booking systems

Job description

A global real estate services firm in Singapore is seeking a Workplace Experience Manager to drive exceptional employee and client experiences across multiple sites. The role involves overseeing operations, implementing strategic initiatives, and enhancing customer and employee experiences through data-driven decisions. Ideal candidates will have significant experience in hospitality or client support, strong leadership skills, and a commitment to operational excellence.