Head of WMS - Retailer

A BETTER CO PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading logistics company in Singapore is seeking an experienced WMS Manager to oversee the lifecycle of their Warehouse Management Software, ensuring optimal performance across facilities. The role includes managing a team, collaborating on business requirements, and conducting quality assurance. Candidates should have 6-9 years of experience with modern WMS solutions and strong leadership skills.

Qualifications

• 6-9 years of experience in WMS solutions, particularly modern systems like Manhattan or Blue Yonder.
• Experience in managing and mentoring a team of technical specialists.

Responsibilities

• Oversee lifecycle of the WMS system, ensuring optimal operation across facilities.
• Manage and mentor a team of WMS Specialists for effective system use.
• Collaborate with teams to analyze business requirements and configure WMS system.
• Conduct thorough testing to ensure quality delivery for production use.
• Provide ongoing support and troubleshooting for WMS issues.
• Analyze challenges and recommend solutions to improve efficiency in distribution centers.
• Develop and optimize SQL queries for reporting and data analysis.

Skills

WMS system expertise

Team leadership

Cross-functional collaboration

Quality assurance

Operational analysis

Data management

Job description

Key Responsibilities

• Oversee the lifecycle of the WMS system, including configuration, customization, and upgrades.
• Ensure seamless operation and optimal performance of the WMS across all facilities.

Team Leadership

• Manage, mentor, and develop a team of WMS Specialists, providing guidance and support to ensure effective system use and problem resolution.
• Conduct regular performance reviews and support professional development within the team.

Cross-functional Collaboration

• Collaborate with cross-functional teams to analyze business requirements and configure the WMS system to align with operational goals.
• Work closely with the Supply Chain Product Head to integrate WMS strategies with overall supply chain initiatives.

Quality Assurance

• Conduct thorough testing of business flows to ensure quality delivery for production use.
• Develop and implement quality assurance processes to maintain high standards of system performance.

Support and Troubleshooting

• Provide ongoing support and troubleshooting for geographically distributed Operations Managers regarding WMS system issues, ensuring timely resolution.
• Develop and maintain support documentation and training materials.

Operational Analysis and Optimization

• Analyze operational challenges and recommend solutions to improve efficiency within the fresh food distribution centers.
• Continuously monitor system performance, identify areas for improvement, and implement enhancements to maximize productivity and accuracy.

Data Management and Reporting

• Develop and optimize SQL queries and stored procedures for reporting and data analysis purposes.
• Generate regular performance reports and provide insights to support decision-making.

Requirements

• 6-9 years of experience in implementing, configuring, and supporting Warehouse Management Software solutions, preferably the modern WMS experience (Manhattan or blue yonder).
• Prior experience in managing and leading a team of technical specialists or analysts.