Head of Service APAC

EOS GmbH; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading technology company in Singapore is seeking a Head of Service APAC. This role involves overseeing the service business in the region, ensuring customer satisfaction, managing P&L responsibilities, and leading a high-performing team. Candidates should have a university degree, significant management experience, and strong communication skills in English. The company offers an inclusive environment where innovation thrives.

Qualifications

• Minimum 5 years’ experience in Layer Manufacturing or similar technology.
• Minimum 3 years’ experience in a management position.
• Experience in regional exposure (China, India, Korea, Japan, Europe) is a plus.
• Willingness to travel.

Responsibilities

• Responsible for the success of the service business in APAC.
• Manage operational aspects of service delivery.
• Cultivate a customer-centric culture among teams.
• Hire and develop a high-performing team.
• Ensure compliance with regulatory standards.

Skills

Leadership

Customer satisfaction management

Strategic planning

P&L responsibility

Risk management

Microsoft Office

Strong English skills

Education

University degree or technical vocational degree

Tools

Microsoft Windows

Office programs

Job description

Job Title: Head of Service APAC (m / f / d)

Location: Singapore

WHAT YOU’LL BE DOING

• You are responsible for the overall success of the service business in APAC and the customer satisfaction in the region
• You will oversee and manage the overall aspects covering but not limited to strategic, business and operational management
• Service Revenue and P&L Responsibility with focus on revenue generation (e.g. through renewal of service contracts)
• Focus on metrics such as ROPI to monitor results, identify areas of weakness and implement improvements
• Identify and mitigate risks that may affect the service business, EOS and the customers
• Ensure compliance to regulatory standards covering but not limited to legal, ethical, and industry-specific specifications
• Planning / budgeting of overall service resources to ensure delivery of services meets EOS and customer expectations
• Cultivate a customer-centric culture amongst Service teams
• Hire, retain, and develop a high performing team
• Be the voice for Service APAC in advocating the needs and importance within the global organization, including strategic and future-oriented actions

WHAT WE ARE LOOKING FOR

• University degree or a technical vocational degree
• Minimum of 5 years’ experience in a Layer Manufacturing or similar technology.
• Minimum of 3 years’ experience in a management position.
• Experience in regional exposure (China, India, Korea, Japan and Europe) is a plus.
• Experienced in PC operating systems, Microsoft Windows and office programs
• Strong command in oral and written English
• Willingness to travel

Our Vision

Over 1000 sharp minds, about 60 nationalities, one goal : accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.