Head of Security Services Delivery

Thales; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A global technology leader is seeking a Head of Service Delivery in Singapore to manage the Services team for customer service delivery in the Security business. The ideal candidate will have more than 10 years of experience managing Critical Systems with SLAs, strong communication skills, and relevant technical knowledge. Responsibilities include preparing service proposals, managing installation requirements, and ensuring teams meet service level agreements. This role offers an opportunity to contribute to innovative solutions in a supportive work culture.

Qualifications

• More than 10 years of experience in maintenance of Critical System with SLA.
• Experience in execution of ITSM processes.
• Experience managing over 20 service support staff.

Responsibilities

• Manage and lead the Services team for customer service delivery.
• Supervise the Service Delivery Managers in the Security Services team.
• Prepare and deliver service and maintenance proposals during bids.

Skills

Service Level Agreement (SLA) management

Interpersonal skills

Communication skills

Technical knowledge of Windows Server

Technical knowledge of Cybersecurity

Technical knowledge of VMware

Education

Bachelor’s degree in Information Technology/Computing/Engineering

Tools

Linux

Databases

Networking

Job description

A global technology leader is seeking a Head of Service Delivery in Singapore to manage the Services team for customer service delivery in the Security business. The ideal candidate will have more than 10 years of experience managing Critical Systems with SLAs, strong communication skills, and relevant technical knowledge. Responsibilities include preparing service proposals, managing installation requirements, and ensuring teams meet service level agreements. This role offers an opportunity to contribute to innovative solutions in a supportive work culture.