Head of Revenue & Service Innovation (Social Services / Youth Focused) [0580]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A non-profit organization in Singapore is looking for a senior leader to drive enterprise growth and service innovation. This position focuses on developing income-generating services while ensuring youth accessibility. The ideal candidate will have 10–15 years of experience in senior leadership within the nonprofit sector, a strong background in digital transformation, and proven success in developing sustainable service models. The role supports a mission-driven approach by emphasizing trauma-informed leadership principles and collaboration.

Qualifications

• 10–15 years of experience in leadership roles within nonprofit or social enterprises.
• Experience in developing and scaling income-generating initiatives.
• Proven ability in digital adoption and service innovation.

Responsibilities

• Lead the design and scaling of income-generating services.
• Develop strategies for financial sustainability and mission alignment.
• Manage budgets and align resources with growth goals.
• Drive service design and innovation processes.

Skills

Leadership

Business Development

Digital Innovation

Financial Management

Research and Evaluation

Education

Bachelor’s degree in Business, Social Sciences, or related field

Job description

• Working location: Near to Buangkok Mrt
• Working hours: 5 days (Mon – Fri), 9 – 6pm
• Salary: $7900 - $8400
• 2 years contract role

The role strengthens long-term sustainability and impact by leading enterprise growth, service innovation, and digital transformation. Reporting directly to the Chief Executive Officer, this role develops and scales income-generating services that advance company’s mission while ensuring accessibility for youths in need.

It also embeds trauma-informed leadership practices across all enterprise and innovation efforts, ensuring that growth remains grounded in safety, trust, empowerment, and inclusivity.

Responsibilities

Enterprise Development & Revenue Diversification

• Lead the design, development, and scaling of income‑generating service models (e.g. Counselling & Therapy Service) that achieve financial sustainability and mission alignment.
• Develop pricing, business, and go‑to‑market strategies that balance cost recovery with accessibility and social impact.
• Identify new markets, customer segments, and strategic opportunities that strengthen the enterprise arm of organisation’s services.
• Collaborate with the Partnerships & Development Division to cultivate corporate and institutional partnerships that support enterprise growth.
• Monitor market and sector trends to anticipate risks and identify opportunities for revenue diversification.

Service & Digital Innovation

• Drive service design and innovation processes to enhance effectiveness, user experience, and scalability.
• Lead implementation of digital platforms that improve client experience (e.g. booking, attendance, progress tracking, reporting).
• Champion technology adoption to improve operational efficiency, strengthen data‑driven decision making, and measure impact.
• Explore emerging and future‑ready service delivery models (e.g. hybrid, immersive, or metaverse‑based counselling).
• Ensure service and digital innovation efforts align with the evolving needs of youth and communities.

Trauma‑Informed Organisational Leadership

• Willing to be trained in and champion trauma‑informed principles (safety, trust, empowerment, collaboration, cultural responsiveness) across enterprise and innovation work.
• Ensure new services, platforms, and processes are designed with attention to both youth wellbeing and staff psychological safety.
• Model trauma‑informed leadership practices that build trust, resilience, and continuous learning across teams.

Research, Evaluation & Impact

• Partner with the Director, Services & Programmes to apply evaluation frameworks that assess financial performance, client satisfaction, and social outcomes.
• Use evaluation insights to refine enterprise strategies and products.
• Develop dashboards and reports that track the financial and social returns of income‑generating services.
• Incorporate youth and community voices into research and design to ensure services remain relevant and empowering.

Financial Stewardship

• Manage budgets with transparency and accountability.
• Align resource allocation with enterprise growth, innovation, and sustainability goals.
• Prepare financial projections, reports, and business cases for management and board review.
• Adapt strategies proactively to ensure the viability and scalability of enterprise initiatives.

Requirements

• Bachelor’s degree in Business, Social Sciences, or a related field.
• At least 10–15 years of working experience, with 5 or more years in a senior leadership or business development role in the nonprofit, social enterprise, or professional services sector.
• Demonstrated success in developing, launching, or scaling income‑generating or enterprise initiatives.
• Proven track record in digital adoption, service innovation, or organisational transformation.