Head of Quality & Guest Experience Transformation

Hilton Worldwide, Inc.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading global hospitality company is seeking a Director of Quality Excellence to oversee service quality and guest satisfaction. The role involves utilizing data-driven strategies and Lean Six Sigma methodologies to enhance guest experiences and ensure compliance with brand standards. Ideal candidates should have a Bachelor's degree in Hospitality, over 8 years of relevant experience, and strong leadership and analytical skills. This position is based in Singapore and offers dynamic opportunities for personal and professional growth.

Benefits

Competitive salary

Team member discounts

Career development opportunities

Qualifications

• 8+ years of luxury hotel operations experience, including leadership roles.
• Certified Lean Six Sigma Black Belt or equivalent.
• Advanced proficiency in data visualization tools.

Responsibilities

• Lead Quality Assurance meetings and audits.
• Analyze guest feedback to improve service.
• Train staff on quality and operational standards.

Skills

Hospitality management

Data analysis

Leadership

Lean Six Sigma

Communication

Education

Bachelor’s degree in Hospitality or related field

Tools

Microsoft Power BI

Copilot Studio

Job description

A leading global hospitality company is seeking a Director of Quality Excellence to oversee service quality and guest satisfaction. The role involves utilizing data-driven strategies and Lean Six Sigma methodologies to enhance guest experiences and ensure compliance with brand standards. Ideal candidates should have a Bachelor's degree in Hospitality, over 8 years of relevant experience, and strong leadership and analytical skills. This position is based in Singapore and offers dynamic opportunities for personal and professional growth.