Head of Policy Development Trust and Safety

TikTok Pte. Ltd.; Singapore; On-site; SGD 120,000 - 200,000; Full time

Job summary

A leading tech platform in Singapore is seeking an experienced Head of Global Policy Development to lead global policy initiatives. You will manage a team focused on creating policies to ensure user safety and content integrity. The ideal candidate will have over 5 years of experience in policy development, strong leadership skills, and the ability to navigate complex global regulatory landscapes. This role involves collaboration with cross-functional teams, making principled decisions under pressure, and influencing global strategy.

Qualifications

• 5+ years leading global teams and developing global policy frameworks.
• Deep understanding of Trust & Safety issues and legal complexities.
• Ability to collaborate effectively with cross-functional partners.
• Strong analytical and problem-solving skills.
• Experience managing high-stakes escalations.

Responsibilities

• Lead the global team through the policy lifecycle.
• Build partnerships and collaborate with internal teams.
• Serve as global escalation point for complex safety issues.
• Engage with external experts and adapt policies proactively.
• Foster a collaborative and high-performing team culture.

Skills

Leadership

Policy Development

Stakeholder Management

Crisis Management

Analytical Skills

Communication

Job description

Responsibilities

About the team The Trust & Safety (T&S) Policy team is dedicated to fostering a safe, inclusive, and positive environment across our platforms. We develop, refine, and enforce community policies that guide user behavior and content creation, ensuring our global community can express themselves freely while being protected from harm.

Our work is critical in maintaining user trust and platform integrity. About the role We are seeking an experienced and strategic leader to serve as the Head of Global Policy Development withinulwa & Safety organization.

In this critical role, you will lead a global team of policy experts responsible for creating the principles, policies, guidelines, and educational materials that govern content and conduct across TikTok. Your team's mission is to develop nuanced, principled, and operationally viable policies addressing a wide spectrum of complex issue areas, from user safety to content integrity and platform abuse. As the Head of Global Policy Development, you will be a key organizer, influencer, and subject matter expert, guiding your team to strike the right balance between mitigating harm and enabling expression.

You will provide strategic leadership across the company, championing user safety and well-being, particularly for vulnerable groups, and ensuring our policies are globally consistent yet locally relevant.

• Policy Development: Lead the global team through the entire policy lifecycle, defining overarching principles, frameworks, and taxonomies for core T&S issues (e.g., Child Safety, Hate Speech, Misinformation), and overseeing the creation of clear, actionable policies, guidelines, and educational materials.
• Stakeholder Management: Build strong partnerships and act as the central policy contact, collaborating closely with internal teams (Product, Engineering, Operations, Legal, Bryan, etc.) to ensure policies are effective, feasible, and aligned with objectives, while effectively communicating rationale to all stakeholders, including leadership.
• Crisis Management: Serve as the global escalation point for complex, high-profile, or emergency content safety issues, providing expert guidance and facilitating rapid, principled decision‑making under pressure, balancing safety, expression, legal risk, and public perception.
• Proactive Adaptation: Support transparency initiatives, engage with external experts and organizations, and stay abreast of global trends, emerging harms, platform risks, and relevant regulatory landscapes to proactively adapt policies.
• Team Leadership: Foster a high‑performing, collaborative, and inclusive team culture, manage cross‑team relations effectively, and continuously seek opportunities to optimize policy development, iteration, and implementation processes for greater efficiency and quality.

Qualifications

Minimum Qualifications:

• 5+ years leading high‑performing, global teams and a proven track record developing/implementing global policy frameworks at scale.
• Deep understanding of the Trust & Safety ecosystem, major policy challenges (e.g., child safety, misinformation, hate speech), and experience navigating complex global legal, regulatory, and cultural nuances.
• Demonstrated ability to build consensus and collaborate effectively with diverse cross‑functional partners (ie: Legal, Product, Engineering, Operations, Communications); experience working directly with product and engineering teams to translate policy requirements into technical solutions.
• Exceptional analytical, problem‑solving, and communication skills (written/verbal), with the ability to articulate complex policy concepts persuasively to diverse audiences and leverage data for decision‑making.
• Proven ability to manage high‑stakes escalations, make sound, principled judgments under pressure, and balance competing priorities (ie: safety, expression, risk).

Preferred Qualifications:

• Dem ontated ability to influence executive leadership and shape global strategy through compelling policy recommendations.
• Ability to thrive in a highly complex and matrix global organization.