Head of Operations (APAC)

Argyll Scott; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading recruitment firm is seeking a Head of Operations to spearhead transformation and operational excellence across the insurance markets in APAC. This role emphasizes strategic change over business-as-usual tasks, focusing on AI and digital adoption. The ideal candidate will have 10-15 years of experience in insurance operations, strong leadership skills, and the capability to manage change effectively. Collaborative efforts with various teams will be crucial for success in this position.

Qualifications

• 10–15+ years of experience in insurance operations and transformation.
• Proven multi-market experience across the APAC region.
• Strong leadership qualities and change management capabilities.

Responsibilities

• Lead the transformation of the APAC operating model.
• Drive AI and automation initiatives for workflow optimisation.
• Oversee vendor governance within outsourcing/offshoring frameworks.

Skills

Leadership

Change management

AI and automation

Operational strategy

Job description

Our client is seeking a Head of Operations (APAC) to lead regional transformation and operational excellence across multiple insurance markets. This is a future-focused role with a mandate to uplift efficiency, accelerate AI and digital adoption, and redesign the regional operating model. Less BAU, more strategy, change, and future-state design.

Key Responsibilities:

• Lead APAC operating model transformation
• Drive AI, automation, and workflow optimisation
• Oversee outsourcing/offshoring and vendor governance
• Lead & influence regional teams (20–30 pax)
• Collaborate across Technology, Product, Distribution & Risk

Requirements:

• 10–15+ years in Insurance operations/transformation
• APAC multi-market experience
• Strong leadership & change management capability
• Experience in outsourcing, automation, and digital transformation
• If you are a strategic operator and change leader passionate about building the next-generation operations model, we’d love to connect.