Head of Legal Operations

TIKTOK PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading global tech company in Singapore is seeking a Head of Legal Operations to lead and execute a scalable, efficient legal team. This key leadership position will partner with senior leaders across various functions to implement legal technology strategies and drive operational excellence. The ideal candidate should have proven success in legal tech implementations, strong analytical skills, and excellent communication abilities. This role provides an opportunity to shape the operational vision of a world-class legal organization.

Qualifications

• Proven success leading legal tech implementations like CLM and e-billing.
• Strong analytical skills with the ability to drive data-informed decisions.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and execute Legal Operations vision for a scalable team.
• Support General Counsel with strategic business operations.
• Own legal technology strategy and implement relevant systems.
• Define and track metrics related to efficiency and resource allocation.

Skills

Leadership in Legal Tech

Analytical Skills

Cross-functional Relationship Building

Continuous Improvement

Communication Skills

Communication skills

Education

JD or MBA (preferred)

Job description

Overview

Our Legal Operations team provides critical support to TikTok and its family of products, enabling our legal organization to operate at scale with efficiency, insight, and impact. We empower innovation by designing and delivering the systems, processes, and data-driven strategies that help our lawyers and business partners achieve their boldest ambitions. The Legal Operations team is responsible for driving operational excellence across all aspects of the legal function, from technology and vendor management to financial planning, analytics, and strategic initiatives. We are seeking an exceptional leader to serve as Head of Legal Operations, guiding a high-performing global team responsible for transforming the way our legal department works. This role offers the opportunity to define and implement the operational vision for a world-class legal organization, building scalable systems and fostering a culture of continuous improvement. You will partner closely with senior leaders across Legal, Compliance, Finance, and other business areas to optimize resources, enhance collaboration, and ensure the Legal team is equipped to meet the demands of a fast-moving, highly complex environment. It is a key leadership role, reporting to the Global Legal Head of eCommerce, Enterprise and Innovation, and sits at the heart of shaping how one of the most dynamic tech companies approaches legal strategy and execution.

Responsibilities

• Lead the vision and execution of Legal Operations to build a scalable, efficient, and high-performing team.
• Provide strategic support to the General Counsel and Global Legal Team, which provides support to the global operations of the business, including supporting departmental planning, resourcing, and execution.
• Own the legal technology strategy and partner with Legal, IT, and cross-functional teams to implement and maintain systems such as CLM, e-Billing, matter management, and AI tools.
• Drive knowledge management through document systems, Wiki, onboarding, and internal resource development.
• Define and track legal department metrics related to efficiency, resource allocation, and spend; build dashboards to support data-driven decisions.
• Align budgeting, accruals, and forecasting in collaboration with Finance, Procurement, and other cross-functional stakeholders.
• Lead cross-functional initiatives to streamline legal workflows, reduce friction, and improve speed-to-execution.
• Establish and maintain core operational processes, documentation, and training programs to support legal team enablement and growth.

Minimum Qualifications

• Proven success leading legal tech implementations, including CLM, e-billing, or workflow automation platforms
• Strong analytical and financial acumen; able to build reporting frameworks, forecast spend, and drive data-informed decisions
• Ability to build strong cross-functional relationships and influence organizational strategy through coalition building
• Skilled in establishing a culture of continuous improvement with metrics and feedback mechanisms.
• Experienced with AI-powered legal technologies or workflow automation tools
• Excellent interpersonal, written, and verbal communication skills, with the ability to influence and engage stakeholders at all levels, including senior leadership, attorneys, and external partners.

Preferred Qualifications

• Global perspective and experience managing globally distributed teams
• JD or MBA is a plus, but not required