Head of Learning and Development

Charterhouse Partnership | Asia; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A European multinational corporation in Singapore seeks a Regional Learning & Development / Technical Training Manager to lead the development of learning strategies across APAC. The role involves executing innovative training programs, driving customer service quality, and fostering a culture of continuous learning. Ideal candidates will have over 10 years of experience in technical training within relevant industries, such as machinery or automotive, and must be able to train large groups effectively.

Qualifications

• 10+ years of experience in Learning & Development for technical or customer service functions.
• Expertise in designing service training and customer experience programs at a global and regional level.
• Solid understanding of customer service operations and service quality.

Responsibilities

• Develop and execute the Learning strategy aligned with APAC business priorities.
• Partner with leaders to define capability priorities for APAC service organizations.
• Drive the adoption of innovative learning methodologies.
• Design and implement best-in-class technical training programs.
• Leverage data-driven insights to measure training effectiveness.

Skills

Facilitation skills

Coaching skills

Stakeholder influencing skills

Instructional design knowledge

Project Management

Change Management

Data-driven mindset

Job description

Regional Learning & Development / Technical Training Manager $8-11k

Charterhouse are supporting a European MNC in their search for a Regional Technical Training Manager to lead the development and execution of the Learning Strategy teams across APAC within a highly matrixed organization.

This role ensures that Service Managers, Technicians, and customer-facing teams are equipped with the technical, operational and customer experience capabilities needed to deliver exceptional service quality, strengthen customer centricity and contribute to profitable growth.

This role will place the current incumbent who will be retiring, and this role will start early 2026.

Candidates should ideally come from the machinery, automotive or mechatronic industries and must have previous exposure of training large numbers of blue collar and technical workforces across the region supporting at least 1,000 headcount.

Responsibilities

• Develop and execute the Learning strategy, ensuring alignment with APAC business priorities, and global Academy frameworks, and values.
• Partner with global academy, regional matrix leaders, country MDs, HR and Customer Service Leads to define capability priorities for APAC service organizations
• Work with the Global Academy and regional Subject Matter Experts to ensure global alignment/ regional consistency of program outcomes and high-quality training delivery, including TTT as needed
• Drive the adoption of innovative learning methodologies such as digital learning, AI-driven coaching, microlearning etc.
• Design and implement best-in-class technical training programs, focusing on: Service leadership for Service Managers, Technical competence for Service Engineers and Technicians, Customer experience, compliant handling and service mindset.
• Establish a Competency Framework and ensure training programs build expertise and are assessed according to the framework.
• Leverage data-driven insights to measure training effectiveness and optimize performance impact.
• Oversee the development of scalable learning solutions, including e-learning, simulations, and blended learning programs.
• Collate, monitor and analyse all learning indicators and propose better ways of delivery or improved content that better meet the business needs.
• Foster a culture of continuous learning through coaching, peer learning, and sales communities.
• Co-lead product launch enablement with product management and APAC Technical Support, ensuring technical teams have access to the right content, tools, and training at the right time.

Attributes

• Proven experience in leading Learning & Development for technical or customer service functions (10 years +)
• Strong facilitation, coaching and stakeholder influencing skills
• Expertise in designing service training and customer experience programmes at a global & regional level.
• Solid understanding of customer service operations, service quality and performance levers
• Knowledge of instructional design, learning technologies and adult learning principles
• Project Management and Change Management
• Data driven mindset and learning impact measurement
• Leading remotely across diverse markets and cultures

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