Head of Enterprise Controls (PFA)

Prudential Services Asia; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Prudential Services Asia is seeking a seasoned Head of Enterprise Controls in Singapore to lead the enterprise controls framework and governance. You will partner with the CEO and management to ensure MAS-aligned controls, risk management, and incident remediation across outsourcing and third-party arrangements.

Responsibilities include setting policies, maintaining the control library, supervising escalation, and driving governance enhancements while upholding accountability and data integrity

Qualifications

• Degree in Business/Finance/Law/Risk required or related.
• 10+ years in enterprise controls, risk, audit or regulatory governance.
• Strong understanding of MAS Outsourcing Guidelines and governance reporting.

Responsibilities

• Establish and maintain enterprise controls framework and governance.
• Govern outsourcing arrangements and TPRM; manage risk, performance and incident reporting.
• Own operational controls across sales, servicing, and third-party channels; ensure evidence standards.
• Drive governance uplift with CEO and management; ensure accountability and reporting across the organisation.

Skills

Governance

Risk management

Stakeholder management

Reporting

Education

Degree in Business/Finance/Law/Risk

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Head, Enterprise Controls establishes and runs PFA's enterprise controls framework and governance. The role ensures alignment to MAS requirements, relevant industry guidelines and applicable Prudential group standards, while independent oversight remains with Line 2 Risk & Compliance. The role governs outsourcing (including Third Party Risk Management (TPRM)) and is the senior escalation point for control breakdowns and systemic issues. Partnering the CEO and PFA Management team, the role drives accountability through fit-for-purpose governance, reporting and timely remediation.

Key Responsibilities

Enterprise controls framework & governance Set and maintain PFA policies, delegated authorities, governance forums, decision rights and escalation routes with the CEO and PFA Management team. Maintain the enterprise controls library and standards aligned to MAS expectations and applicable group standards. Act as senior escalation point for governance breaches/control breakdowns; drive triage, decisioning, issue tracking/closure, and escalation of systemic themes.

Outsourcing governance (including TPRM) Govern outsourced arrangements (incl. material outsourcing): accountability, performance/risk monitoring, issue management, and service recovery/exit readiness (incl. BCP/DR). Ensure arrangements meet MAS Outsourcing Guidelines across the lifecycle: due diligence, risk assessments, contract/control obligations, periodic monitoring/reviews, incident & escalation reporting, and management information.

Operational controls ownership Own key/material controls across PFA (sales, servicing, outsourcing, third-party distribution), incl. control descriptions, SOPs/process maps, evidence standards, record-keeping, and minimum control standards. Monitor control performance via MI (metrics, exceptions, attestations), thematic reviews and periodic testing; run issue management end-to-end (root cause, action tracking, validation, closure and escalation of systemic issues).

Governance uplift Partner the CEO and PFA Management team to uplift governance (simplify, harmonise policies, strengthen controls, tighten reporting discipline). Embed conduct and accountability through clear ownership, follow-through and continuous improvement.

Enterprise Data Governance (EDG) oversight Drive EDG framework by establishing ownership for critical data elements, embedding data quality controls into key processes and outsourced arrangements, and monitoring data issues through MI, exception reporting and remediation tracking. Partner business, technology, risk and compliance stakeholders to strengthen data governance, improve reporting reliability and ensure alignment with MAS expectations, group standards and PFA's enterprise controls framework.

Who we are looking for

Degree in Business/Finance/Law/Risk (or related); controls/risk/audit qualification preferred.

10+ years in enterprise controls/operational risk/internal audit/controls testing or regulatory-facing governance in financial services (FA preferred).

Strong grasp of MAS expectations (incl. Outsourcing Guidelines) and ability to translate into practical governance, controls and MI.

Strong influencing across functions/vendors; strong writing and governance reporting for CEO/Board/Audit Committee; organised and execution-focused.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For every life, we are partners. For every future, we are protectors.

Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Find out more at www.prudentialplc.com Follow us on LinkedIn