Head of Customer Service

ACCA Careers; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A premier gymnastics academy in Singapore is seeking a Head of Customer Service to lead their customer service team. This role focuses on driving service excellence and operational efficiency in a fast-paced environment. Ideal candidates will have strong communication skills, leadership potential, and experience in customer-facing roles. The academy offers a supportive culture and opportunities for professional growth.

Benefits

Accelerated growth opportunities

Supportive work culture

Qualifications

• Strong communicator comfortable in dynamic environments.
• Experience in customer-facing roles is a plus.
• Leadership experience or potential is highly valued.

Responsibilities

• Coach customer service team to deliver exceptional service.
• Oversee CRM and POS systems for customer management.
• Report on service performance and team productivity.

Skills

Strong interpersonal skills

Problem-solving skills

Data management

Leadership potential

Tools

CRM

POS

Excel

Job description

This is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success.

Our client is a premier gymnastics academy dedicated to delivering world-class training, exceptional service, and a transformative experience for every student. With a focus on excellence, structure, and innovation, the academy offers a meticulously designed gymnastics program led by experienced coaches and supported by state-of-the-art facilities.

Leadership & Team Management

• Coach and inspire a customer service team to deliver exceptional service and drive sales
• Set clear goals and foster a culture of continuous improvement
• Design training programs and standardize best practices through a Customer Service Handbook
• Collaborate with leadership on planning, forecasting, and team performance

Operations & Reporting

• Oversee CRM and POS systems to ensure smooth customer life cycle management
• Identify workflow gaps and lead automation initiatives
• Report on service performance, and team productivity

Profile

Role

• A confident communicator with strong interpersonal and problem-solving skills
• A self-starter who thrives in dynamic environments and enjoys wearing multiple hats
• Comfortable with data and eager to learn tools like CRM, POS, and Excel
• Experience in customer-facing roles (e.g., hospitality, education, airlines, concierge) is a plus
• Leadership experience or potential to lead is highly valued

Job Offer

• Permanent position with accelerated growth opportunities.
• Chance to make a meaningful impact in the enrichment services industry.
• Supportive and professional work culture.

If you are ready to take on this exciting challenge as Head of Customer Service, we encourage you to apply today!

To apply online please click the 'Apply' button.

For a confidential discussion about this role please contact Audrey Ang (Lic No: R22111098/ EA No.: 18C9065) on [phone].