Head of Commercial Claims, Singapore

AIG; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A global insurance firm in Singapore seeks a Head of Commercial Claims to lead the resolution of high-value claims within a world-class function. This role involves managing complex claims, providing training to the team, and influencing claims strategy. Ideal candidates will possess advanced legal knowledge, negotiation skills, and the ability to drive continuous improvement in claims handling. This is an opportunity to advance your career in a supportive environment.

Qualifications

• Advanced knowledge of legal and regulatory requirements for Commercial lines.
• Experience in negotiation for complex claims.
• Skills in interpreting policy language.

Responsibilities

• Manage a portfolio of high-value, complex claims.
• Act as a deputy for the Team Manager and provide training.
• Contribute to continuous improvement in Claims.

Skills

Legal knowledge for Commercial lines

Negotiation and mediation skills

Policy language interpretation

Follow-up on technical claims audits

Influencing claims strategy

Technical training abilities

Job description

Responsibilities

Join us as a Head of Commercial Claims, Singapore to take on key responsibilities within a world‑class claims function.

Make your mark in Claims

You will be responsible for a portfolio of high value, complex claims from coverage inquiry through legal liability assessment and quantum analysis to timely and accurate resolution across all Commercial lines of business.

Your goal will be timely, accurate and customer‑focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.

You will communicate regularly with internal and external stakeholders in your role as our commercial technical claims expert and thought leader.

As a senior member of the team, you will act as a deputy for the Team Manager, and provide training and be a technical referral point for colleagues.

You will also contribute to continuous improvement in Claims by supporting Quality Assurance / Regional Audit processes, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.

Qualifications

• Advanced knowledge of legal / regulatory and litigation / procedural requirements for various Commercial lines of business.
• Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• A track record of following up effectively on recommendations from technical claims audits and continuous file handling improvement.
• The ability to influence claims and non‑claims stakeholders to effectively direct claims strategy.
• The ability to assist with technical training to the team’s claim handlers as required.

Ready to take your career to the next level? We would love to hear from you.

Location: Singapore

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.