Head of Claims & Insurance APAC

CMA CGM; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A global logistics company in Singapore is seeking a seasoned leader for the APAC Claims & Insurance team. Responsibilities include managing marine claims, overseeing Hull & Machinery incidents, and driving a customer-centric culture. The ideal candidate has a decade of marine insurance experience, strong negotiation skills, and the ability to lead a multi-location team. This role offers a competitive salary and the chance to be part of a supportive work environment.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional growth

Qualifications

• At least 10 years’ experience in marine insurance and claims.
• Strong knowledge of maritime law and international conventions.
• Proven track record in leading and developing a multi-location team.
• Excellent negotiation and communication skills.

Responsibilities

• Lead and manage the APAC Claims & Insurance team.
• Oversee H&M incidents, Crew and P&I claims across the region.
• Negotiate settlements and recoveries on optimal terms.
• Provide strategic guidance to internal stakeholders.

Skills

Marine insurance experience

Negotiation skills

Communication and stakeholder management

Analytical skills

Resilience and solutions-oriented

Tools

MS Office

SAP

Claims management systems

Job description

Job description

Role Overview

In this role, you will lead and manage the APAC Claims & Insurance team, driving a high-performance and customer-centric culture. You will oversee Hull & Machinery (H&M) incidents, Crew and P&I claims, and Cargo Claims (POD Asia) across the region, ensuring timely and effective claims handling, risk mitigation, and recovery optimisation. Working closely with Head Office, you will also provide strategic guidance and advisory support to internal stakeholders across the business.

Key Responsibilities

Marine Claims (Hull & Machinery (H&M), Crew, P&I)

• Manage major vessel casualties (including fire, grounding, collision, salvage, and General Average), ensuring timely, accurate and commercially sound claims processing.
• Oversee H&M, P&I and other fleet insurance covers, including proper notification, filing and coordination with insurers, brokers, correspondents and surveyors.
• Lead causation and liability investigations, identify third party exposure, and maximize recoveries from insurers and responsible third parties.
• Negotiate settlements and recoveries on optimal legal and commercial terms, safeguarding the company’s interests and relationships.

Cargo Claims & Litigations

• Handle customer cargo claims, lawsuits, and recovery actions initiated by insurers, lawyers and third parties across the Asia region, in line with company policies.
• Ensure cargo claims are resolved efficiently with minimal operational and market impact while protecting CMA CGM’s legal and commercial position.
• Manage Serenity (self insured) and Elite customer claims strictly in accordance with company SOPs and service commitments.

Strategic & Leadership Functions

• Lead, mentor and develop the APAC Claims & Insurance team, setting clear objectives, KPIs and standards to ensure alignment with business strategy.
• Provide legal and operational advice on emerging risks, contractual clauses and non standard or complex situations to commercial, operational and management stakeholders.
• Identify process and knowledge gaps, drive continuous improvement initiatives, and implement best practices to reduce legal, financial and operational exposure.
• Collaborate closely with Head Office and regional functions, and participate in cross functional projects and casualty response as required; occasional business travel is expected.

What We’re Looking For

• Ideally at least 10 years’ experience in marine insurance and claims (cargo, H&M, P&I) gained within a ship owning company, P&I Club, marine insurer or maritime law firm.
• Strong knowledge of maritime law, international conventions (e.g. Hague Visby Rules) and marine insurance practices, with solid exposure to Asia Pacific jurisdictions.
• Proficiency in MS Office and experience with SAP and specialized claims management systems.
• Proven track record in leading, supervising and developing a regional or multi location team.
• Excellent negotiation, communication and stakeholder management skills, with the ability to influence at senior levels.
• Resilient, proactive and solutions oriented, able to manage high workloads and tight deadlines in a fast paced environment.
• Cost conscious with strong analytical skills, data discipline and a structured approach to reporting and decision making.

Why Join CMA CGM?

• Be part of a global leader in shipping and logistics with ambitious growth plans.
• Work in a collaborative, inclusive, and supportive environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and regional exposure.

**This role is open for local employment only

**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:

(i) To process the application for the role being applied for;

(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;

(iii) To conduct necessary reference checks; and

(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.