Head of Business Services, Singapore & Hong Kong

SEB; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading bank in Singapore is seeking a Head of Business Services for Singapore & Hong Kong. You will oversee operations in Payments, Trading, and Client Services while leading a team of managers. The ideal candidate has significant leadership experience and a collaborative mindset. This role is critical for optimizing processes and meeting regulatory requirements. Apply by November 24, 2025, to be part of a dynamic and transformative organization.

Qualifications

• At least 3 years of leadership experience managing teams, preferably within Business Services.
• Strong decision-making and problem-solving skills.
• Proficient in English with excellent communication skills.

Responsibilities

• Set strategic direction for Business Services Singapore & Hong Kong.
• Lead and develop high-performing teams.
• Ensure compliance with local and global regulatory requirements.
• Drive continuous improvement across operations.

Skills

Leadership experience

Strategic thinking

Problem-solving abilities

Excellent communication skills

Collaborative mindset

Job description

Head of Business Services, Singapore & Hong Kong

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We are looking for a new colleague to join Skandinaviska Enskilda Banken AB (publ), Singapore, as the Head of Business Services, Singapore & Hong Kong. Business Services in Singapore and Hong Kong provide services for our Corporate & Investment Bank (CIB) clients operating in Asia (FICC & Equities, Cash Management, Trade Finance and Lending). Singapore also serves as a global delivery hub for certain Trade Finance processes.

About The Role
As a Head of Business Services of SEB Singapore & Hong Kong, you will have an overall responsibility for Payments, Trading, Documentary Examination and Trade Finance Services as well as Client Services. You will work closely with your team, business partners, various areas within Global Business Services and control functions to ensure efficient and compliant deliveries with minimal risk. Your direct reports include four Team Managers with 43 employees across both locations. You will also serve as a member of the SEB Singapore Branch Management team.

Over recent years, the organization has experienced considerable transformation, prompted by evolving regulatory requirements and a continuous commitment to internal efficiency and quality improvement. You will be responsible for leading the department through further process optimization, development of new competencies, and adaptation to changing regulatory requirements and shifting client expectations. This position reports to the Head of Business Services International and the Singapore Branch Country Manager.

Who We Are Looking For
To succeed in this role requires you to have a drive, energy, strategic thinking, and execution skills. You bring several years of leadership experience, strong decision-making, and problem-solving abilities. You thrive in dynamic and complex settings, maintain a positive attitude, collaborate well, and build trust across all levels. With high professional ethics, you consistently foster a positive environment and act as a role model to inspire others.

Your Responsibilities Will Include

• Set strategic direction for Business Services Singapore & Hong Kong.
• Lead and develop high‑performing teams.
• Oversee daily operations across Trading, Payments, Documentary Examination, and Client Services to ensure smooth delivery.
• Collaborate closely with Branch Management, Trade Finance product area, and Global Business Services.
• Drive continuous improvement.
• Ensure compliance with local and global regulatory requirements.
• Represent Business Services Singapore & Hong Kong in cross‑functional projects and SEB Group initiatives.

In Addition, You Possess The Following Qualities

• At least 3 years of leadership experience managing teams, preferably within Business Services.
• A strong drive to make a difference and the ability to take full ownership of your area.
• You get things done and know how to make other people get the things done.
• A collaborative and customer‑focused mindset.
• Strategic and structural thinking, strong analytical skills, and holistic process view.
• The ability to establish, develop and maintain long‑term relationships.
• Demonstrated leadership skills, including the ability to inspire, challenge, and guide others.
• A passion for developing talent within the organization.
• High risk awareness.
• Excellent communication skills, with proficiency in English.

Ready to apply?
If you are interested, please submit your application as soon as you can, but no later than 24 November 2025. Selection of candidates will be ongoing. Please contact Lydia Heng, Chief Operating Officer, Singapore, or Alice Koh, Human Resources, if you have any questions. You can contact Lydia Heng at [e-mail] and Alice Koh at [e-mail].

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