Head of Business Analyst and Quality Assurance

Manulife; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Singapore is seeking a Head of IT Business Analysts and Testing to lead the team. This position focuses on enhancing delivery quality, managing stakeholders, and driving agile principles. The ideal candidate will have a degree in IT or Computer Science, strong communication skills, and technical knowledge in software and test automation. The role offers a hybrid working arrangement and opportunities for growth.

Benefits

Flexible working environment

Career development opportunities

Support for well-being and inclusion

Qualifications

• Graduate of bachelor’s degree in IT, Computer Science or related courses.
• Technical knowledge in software development and test automation of large-scale applications.
• Preferably with experience in the Financial Industry.
• Excellent organizational and time management skills.

Responsibilities

• Drive effectiveness and profitability of the IT BA and testing team.
• Improve quality and timeliness of deliveries.
• Implement and improve the agile culture within the team.

Skills

Problem management skills

Change management skills

Excellent communication

Stakeholder management

Organizational skills

Stakeholder management

Education

Bachelor’s degree in IT or Computer Science

Tools

SQL

Cloud Computing

Selenium

Appium

Python

Oracle database

JIRA

Power BI

Job description

Overview

Singapore IT Business Analysts and Testing team focuses on ensuring business requirements are accurately captured and “translated” into solutions. The IT Business Analysts would carefully analyze business needs, before assessing and suggesting how the technology/systems can be better developed or enhanced to meet business needs. They would also provide required support to business and delivery team from prioritization all the way to implementation. The testing team work together with stakeholders to ensure adequate quality according to agreed scopes adopting best practices.

Position Details

The position of Head of IT Business Analysts and Testing reports to CIO. He/she provides leaderships and directions to the team in executing all deliveries and initiatives in collaboration with the other HODs (Head of Departments), SLT (Senior Leadership Team) and agile delivery teams. He/she also drives effectiveness, increases capabilities, and increases profitability of the overall team, at the same time serve as the go-to person for all escalations, risks and issues that the team encounters.

Position Responsibilities

Individual Accountabilities

• Consistently improves the quality and timeliness of deliveries
• Resourceful, and excellent problem management and problem-solving skills
• Excellent change management skills which help to collaborate with and influence the business to adopt best practices
• Familiarity with agile and DevOps principles, behaviour-driven and test-driven development, continuous integration, and other Software Engineering best practices to accelerate the delivery and quality of deliveries
• Provide coaching, mentoring, goal setting, and overall performance management for IT BA and testing team
• Highly methodical and systematic approach to the preparation of management reports

Key Shared Accountabilities

• Implement and improve the agile culture of the IT BA and testing team and the larger Singapore IT team
• Support the CIO in improving the engagement of the IT employees starting with the IT BA and testing team
• Adopt and actively drive data-driven culture and make fact based decision
• Learn emerging technologies and understanding how they will impact what comes next

Required Qualifications

• Graduate of bachelor’s degree in IT, Computer Science or related courses
• Technical knowledge in software development and test automation of large-scale applications
• Preferably with experience in the Financial Industry
• Extensive knowledge with the following technologies: SQL, Cloud Computing, Selenium, Appium,
• Python, Robotic Process Automation for Testing, Oracle database (or any relational database), JAVA
• Familiarity with the following technologies: JIRA (including Service Desk), XRAY, Confluence, Power BI, Power Platform
• Excellent organizational and time management skills and a strong ability to recognize critical path deliverables in order to deliver within project timelines
• Strong verbal and written communication with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes.
• Effective stakeholder management skills and ability to partner with and influence senior management to drive data culture in the organization

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 Manulife 金融官網。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Working Arrangement

混合式