Hair Salon General Manager

R & L MANPOWER SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A local salon management company in Singapore seeks a General Manager to oversee salon operations, manage the team, and drive business marketing initiatives. The ideal candidate will have experience in sales management and a strong understanding of the Singaporean market. Responsibilities include developing training programs, improving customer service outreach, and ensuring efficient operational practices.

Qualifications

• Proven experience in sales management, preferably in the beauty or salon industry.
• Strong leadership qualities to foster a positive workplace culture.
• Excellent organizational and communication skills.

Responsibilities

• Oversee daily operations of hair salons to ensure efficiency.
• Develop, manage, and provide team training to enhance skills.
• Collaborate on marketing initiatives that drive revenue.

Job description

A General Manager keeps salons running smoothly and fosters an environment where employees enjoy working and clients receive top-notch service. Job duties and responsibilities include:

Business Sales Management

To work with business management to forecast and analyze the present sales position.

Describe and implement seasonal activations and tactics to meet predetermined sales goals.

Share with the team the necessary sales goals and tactics to increase sales.

In addition to forecasting, budgets and expenditures for marketing, welfare, and manpower must be planned.

To write and present monthly sales report.

Salon Outlets Management

Ensuring that hair salons run efficiently every day.

To organize, coordinate, and train employees in the positions necessary for efficient operations.

To establish management-aligned procedures and cultivate a positive workplace culture.

Team Management and Staff Training

To assemble and cultivate a team that embraces the values and objectives of the business.

To carry out both official and informal team reviews to make sure that knowledge is exchanged, gaps are filled, and objectives are in line.

To provide the team the direction and guidance necessary.

To develop, manage, and organize team training in order to foster technical and creative skills.

Business Marketing and Development

To determine and suggest marketing initiatives that improve revenue and fortify the business.

To collaborate with the group on planning, organizing, and carrying out activations.

To be familiar with the company and to be aware of the company's advantages and disadvantages in order to effectively expand it.

To continually track consumer trends and market situations in to spot possible business possibilities.

To have a vast knowledge of Singapore market and able to develop sound plan in executing marketing platforms.

Customer Service

To develop constant outreach to customers.

To collate customers feedback and resolve possible issues.

To upkeep customers record in system ensure PDPA policy is practiced.