Gym Operations/Management

WSH Experts Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A fitness and wellness company in Singapore is seeking a Facility Manager to operate the Gym Tonic facility. Responsibilities include managing gym staff, implementing fitness programmes for various users, and ensuring compliance with safety regulations. The ideal candidate should have experience in fitness management and hold a suitable diploma or degree. Certifications in CPR and AED are required.

Qualifications

• Minimum 2 years of experience managing a fitness facility.
• Experience with elderly or rehabilitation programmes is preferred.
• Current CPR and AED certification required.

Responsibilities

• Plan and operate the Gym Tonic facility for community fitness.
• Supervise and schedule gym staff for adequate coverage.
• Oversee customer onboarding and safety briefings.
• Implement tailored exercise programmes for seniors and general users.
• Monitor gym equipment and coordinate maintenance.
• Track attendance and prepare performance reports.
• Ensure compliance with safety and data protection guidelines.
• Support marketing activities to promote gym membership.
• Manage customer feedback and service recovery.

Skills

Excellent communication skills

Customer service skills

Administrative capabilities using MS Office

Education

Diploma or Degree in Sports Science or related discipline

Job description

Job Description

Plan, manage, and operate the Gym Tonic facility to meet community fitness and wellness objectives.
Supervise and schedule staff, including gym trainers and assistants, to ensure adequate coverage.
Oversee customer registration, safety briefings, and onboarding of new users.
Implement exercise programmes tailored to seniors and general users based on Gym Tonic protocols.
Monitor and maintain gym equipment, coordinate maintenance and calibration with vendors.
Track attendance, utilisation rates, and programme performance; prepare monthly and quarterly reports.
Ensure compliance with Workplace Safety and Health (WSH) and data protection guidelines.
Support marketing and outreach activities to promote gym membership and participation.
Manage customer feedback, handle service recovery, and elevate critical incidents to management.
Conduct or facilitate training and refresher courses for gym staff when required.

Requirements

Diploma or Degree in Sports Science, Exercise Physiology, or related discipline preferred.
At least 2 years of experience managing a fitness, wellness, or rehabilitation facility.
Experience working with elderly or rehabilitation programmes (e.g. Gym Tonic, Active Ageing) is an advantage.
Current CPR and AED certification required.
Excellent communication and customer service skills.
Strong administrative and reporting capabilities using MS Office tools.