Guest Support & Upsell Specialist

LAGUNA HOTEL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading hotel in Singapore is seeking a Reservations Officer to ensure excellent customer service by responding to inquiries promptly and supporting the Guest Support and Revenue Managers in achieving revenue goals. Candidates should possess a diploma in hotel management or related fields, along with at least two years of relevant experience. Strong interpersonal and communication skills, as well as knowledge of OPMS are required for success in this role.

Qualifications

• Minimum 2 years of relevant experience in a similar role.
• Trained in hotel management or a related field.
• Basic knowledge of OPMS and related systems.

Responsibilities

• Ensure timely replies to guest requests.
• Support in achieving revenue targets.
• Assist in training the reservations operations team.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

Diploma in hotel management or relevant discipline

Tools

OPMS

Job description

A leading hotel in Singapore is seeking a Reservations Officer to ensure excellent customer service by responding to inquiries promptly and supporting the Guest Support and Revenue Managers in achieving revenue goals. Candidates should possess a diploma in hotel management or related fields, along with at least two years of relevant experience. Strong interpersonal and communication skills, as well as knowledge of OPMS are required for success in this role.