Guest Support Executive

LAGUNA HOTEL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading hotel in Singapore is seeking a Reservations Officer to ensure excellent customer service by responding to inquiries promptly and supporting the Guest Support and Revenue Managers in achieving revenue goals. Candidates should possess a diploma in hotel management or related fields, along with at least two years of relevant experience. Strong interpersonal and communication skills, as well as knowledge of OPMS are required for success in this role.

Qualifications

• Minimum 2 years of relevant experience in a similar role.
• Trained in hotel management or a related field.
• Basic knowledge of OPMS and related systems.

Responsibilities

• Ensure timely replies to guest requests.
• Support in achieving revenue targets.
• Assist in training the reservations operations team.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

Diploma in hotel management or relevant discipline

Tools

OPMS

Job description

Reporting to Guest Support Manager, this role will need to Interact with all customers (internal and external) in a friendly, helpful and expedient manner.

DUTIES AND RESPONSIBILITIES

• Ensures that reservations team replies to all guest requests within 24 hours of receipt.
• Ensure daily trace/follow up reports are handled according to the requirements.
• Support Guest Support Manager and Revenue Manager for setting up and achieving set revenue targets.
• To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
• Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
• To assist Guest Support Manager to provide training in all aspects of reservations operations to the Guest Support and Front Office teams to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and guest satisfaction.

JOB REQUIREMENT

• Minimum Diploma in hotel management, Business Administration or relevant discipline.
• Minimum of 2 years relevant experience in a similar capacity.
• Basic knowledge in using OPMS and all related systems.
• Proficient in Microsoft office
• Good interpersonal and communications skills

*Only shortlisted candidates will be notified.