Guest Services Supervisor – Front Office Lead

Holiday Inn Singapore Atrium; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a Guest Services Officer/Supervisor to enhance the guest experience. You will assist in front office operations, welcome guests, manage their requests, and maintain high service standards. The ideal candidate will have a Nitec or Diploma, with 1 to 2 years of hotel experience, showcasing excellent communication and problem-solving skills. This role offers a competitive salary, health insurance, training opportunities, and significant discounts at IHG hotels globally.

Benefits

Competitive remuneration

Health and dental insurance

Birthday off

Training and Development Opportunities

Up to 50% F&B discount

Special employee accommodation rates

Qualifications

• Minimum of 1 to 2 years' relevant experience in guest services or hotel experience.
• Demonstrated ability to interact with customers, employees and third parties positively.
• Good writing skills and ability to solve problems effectively.

Responsibilities

• Assist in front office operations during assigned shift.
• Greet and assist guests courteously at all times.
• Register and room all arrivals according to procedures.
• Compile occupancy statistics and manage guests’ requests.
• Train staff in accordance with departmental standards.

Skills

Communication skills

Problem solving

Organizational abilities

Education

Nitec or Diploma

Job description

A prestigious hotel in Singapore is seeking a Guest Services Officer/Supervisor to enhance the guest experience. You will assist in front office operations, welcome guests, manage their requests, and maintain high service standards. The ideal candidate will have a Nitec or Diploma, with 1 to 2 years of hotel experience, showcasing excellent communication and problem-solving skills. This role offers a competitive salary, health insurance, training opportunities, and significant discounts at IHG hotels globally.