Guest Services Specialist - Front Desk & Upsell Expert

Crowne Plaza Hotels & Resorts; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

A leading hotel chain in Singapore is seeking a Guest Services Officer to deliver exceptional service to guests and manage front office responsibilities. The ideal candidate will possess strong interpersonal skills and at least 1 year of experience in a hotel environment. This role includes facilitating guest check-ins, maintaining accurate billing, and ensuring compliance with safety protocols. The position demands adaptability to rotating shifts and offers competitive benefits and a supportive work culture.

Benefits

Competitive salary

Impressive room discounts

Full uniform provided

Qualifications

• At least 1 year of relevant work experience in a hotel front office environment.
• Be able to work rotating shifts, including mornings and nights.
• Possess a pleasant personality.

Responsibilities

• Deliver exceptional service to guests and answer their enquiries.
• Maintain cashier float and review daily reports.
• Assist hotel guests with check-in processes.

Skills

Strong interpersonal skills

Ability to adapt quickly

Customer service

Job description

A leading hotel chain in Singapore is seeking a Guest Services Officer to deliver exceptional service to guests and manage front office responsibilities. The ideal candidate will possess strong interpersonal skills and at least 1 year of experience in a hotel environment. This role includes facilitating guest check-ins, maintaining accurate billing, and ensuring compliance with safety protocols. The position demands adaptability to rotating shifts and offers competitive benefits and a supportive work culture.