Guest Services Specialist – Front Desk & Concierge

OASIA HOTEL NOVENA, SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality establishment in Singapore is looking for a customer service-oriented individual to join their team. The role involves working closely with the Assistant Manager, addressing guests' needs, and collaborating with staff for efficient service. Candidates should have a positive attitude, good communication skills, and ideally some experience in the hospitality sector. The position requires willingness to work rotating shifts. Employees enjoy various benefits including medical coverage and annual health screenings.

Benefits

Medical benefits

Flexi leave

Birthday leave

Annual health screening

Insurance coverage

Qualifications

• Willingness to perform rotating shifts.
• Experience in hospitality is a plus.
• Ability to assist guests with enquiries and complaints.

Responsibilities

• Provide courteous service to guests.
• Liaise with Concierge and Front Office on guest matters.
• Make courtesy calls to guests.
• Ensure efficient baggage and transport handling.

Skills

Good communication skills

Positive attitude

Outgoing personality

Education

O-Level or equivalent

Tools

Opera

Job description

A leading hospitality establishment in Singapore is looking for a customer service-oriented individual to join their team. The role involves working closely with the Assistant Manager, addressing guests' needs, and collaborating with staff for efficient service. Candidates should have a positive attitude, good communication skills, and ideally some experience in the hospitality sector. The position requires willingness to work rotating shifts. Employees enjoy various benefits including medical coverage and annual health screenings.