Guest Services Officer/ Supervisor

Holiday Inn Singapore Atrium; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a Guest Services Officer/Supervisor to enhance the guest experience. You will assist in front office operations, welcome guests, manage their requests, and maintain high service standards. The ideal candidate will have a Nitec or Diploma, with 1 to 2 years of hotel experience, showcasing excellent communication and problem-solving skills. This role offers a competitive salary, health insurance, training opportunities, and significant discounts at IHG hotels globally.

Benefits

Competitive remuneration

Health and dental insurance

Birthday off

Training and Development Opportunities

Up to 50% F&B discount

Special employee accommodation rates

Qualifications

• Minimum of 1 to 2 years' relevant experience in guest services or hotel experience.
• Demonstrated ability to interact with customers, employees and third parties positively.
• Good writing skills and ability to solve problems effectively.

Responsibilities

• Assist in front office operations during assigned shift.
• Greet and assist guests courteously at all times.
• Register and room all arrivals according to procedures.
• Compile occupancy statistics and manage guests’ requests.
• Train staff in accordance with departmental standards.

Skills

Communication skills

Problem solving

Organizational abilities

Education

Nitec or Diploma

Job description

At Holiday Inn® we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as aGuest Services Officer/ Supervisor inHoliday Inn Singapore Atrium. You’ll have ambition, talent and obviously, some key skills. Because of this vital role, we are looking for someone who can :

Main Responsibilities

• Assist in front office operations during assigned shift.

• Greets, meets and assist guests at all times in a friendly and helpful manner upon arrival

• Registers and rooms all arrivals according to established procedures

• Compile occupancy statistics.

• Responsible and attends to guests’ requests of using the service of safety box at all times

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club)

• Recommends F&B outlets in the hotel to guests

• Attends to guest’s complaints, inquiries and requests, referees problems to Duty Manager if he/she is unable to assist

• Conduct on the job training in accordance with departmental standards and procedures and maintains a record of progress for each trainees and team member.

What we need from you

• Nitec or Diploma with a minimum of 1 to 2 years' relevant experience in guest services/hotel experience.

• Communication skills are utilised a significant amount of time when interacting with others.

• Demonstrated ability to interact with customers, employees and third parties that reflect highly on the hotel, the brand and the Company.

• Has good writing skills, problem solving and organisation abilities.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going tocareers.ihg.com [link removed]