Guest Services Manager

LAGUNA HOTEL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A prestigious resort club in Singapore seeks a Guest Service Manager to oversee concierge services, ensuring high levels of guest and member satisfaction. Ideal candidates will have at least 5 years in a supervisory role, demonstrating strong leadership and communication skills. This role offers many benefits, including transport, meals, and development opportunities.

Benefits

Company transport provided

Uniform and duty meals

F&B discount

Dental and medical benefits

Employee room rate globally

Learning and development opportunities

Staff recognition award

Qualifications

• Minimum 5 years’ experience as a Guest Services Manager in a hotel or members’ club.
• Possess excellent leadership and communication skills.
• Calm and efficient under pressure.
• A team player passionate about high service levels.

Responsibilities

• Establish high guest services at Club Concierge.
• Monitor billing disputes and stock taking.
• Manage and train Concierge Team.
• Provide timely feedback to improve services.
• Attend to members with promptness and courtesy.

Skills

Leadership

Communication

Problem-solving

Multi-tasking

Teamwork

Job description

Job Description & Requirements

A World of Opportunity Awaits

Company Name: Laguna National Golf Resort Club

Job Title: Guest Service Manager

JOB RESPONSIBILITIES

• Establish high level of guest and member’ services at Club Concierge and member’s lockers area in daily operation.
• Monitor Member’s monthly statement and ensure all refunds and billing disputes are followed through with the respective department/section.
• Oversee the stock taking and ensure that merchandises are well displayed properly presented.
• Ensure that the Club Concierge counter area is well managed kept orderly, properly sanitised and well presented in a clean, neat and tidy manner at all times.
• Establish and monitor customer loyalty programme for top spenders.
• Ensure all members are attended to with promptness, courtesy and efficiency including but not limited to upholding the Club’s bye-laws and policy.
• Ensure staff are trained to provide required service quality to all members and guests.
• Plan, organise and manage the Concierge Team to provide quality and exemplary service that exceed members’ expectation.
• Providing good leadership skills with the ability to motivate the Concierge Team to perform efficiently and effectively at all times.
• Provide timely feedback and suggestions to Management to improve the Concierge services.
• Have an excellent problem-solving and multi-tasking approach to work and the team.
• Provide members with up-to-date information and proper service related to club’s reciprocal and access arrangements with both local and overseas clubs.
• Attend to reciprocal member visiting LNGRC from both local and overseas clubs.
• Perform any other duties as assigned by the Management.

JOB REQUIREMENTS

• Minimum 5 years’ experience in a supervisory/managerial role as a Guest Services Manager in Hotel, Members’ club or similar.
• Possess excellent leadership and communication skill
• Calm, efficient and able to work well under pressure
• A Team player with a passion to deliver high levels of guest and member’ services

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
• Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.