Guest Services Manager

Laguna Hotel; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A premier hospitality establishment in Singapore is seeking a Guest Service Manager to enhance the experience for guests and members. The ideal candidate will have over 5 years of supervisory experience in a similar environment, demonstrate exceptional leadership and communication skills, and be able to manage high-pressure situations effectively. This position offers comprehensive benefits and opportunities for personal development.

Benefits

Company Transport Pick-up/Drop-off Provided

Uniform Provided

Duty Meals

F&B Discount

Dental and Medical Benefits

Employee Room Rate Globally

Learning & Development Opportunities

Staff Recognition Award

Qualifications

• Minimum 5 years’ experience in a supervisory/managerial role as a Guest Services Manager in Hotel, Members’ club or similar.
• Possess excellent leadership and communication skills.
• Calm, efficient and able to work well under pressure.
• A team player with a passion to deliver high levels of guest and member services.

Responsibilities

• Establish high level of guest and member services at Club Concierge.
• Monitor member statements and ensure proper follow-up on disputes.
• Oversee stock taking and display of merchandise.
• Manage the Club Concierge counter area maintaining cleanliness.
• Establish and monitor customer loyalty programme.
• Ensure prompt and courteous service to all members.
• Train staff to meet service quality standards.
• Lead and manage the Concierge Team effectively.
• Provide feedback to Management for service improvement.
• Assist members with club access arrangements.
• Attend to visiting reciprocal members.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Multi-tasking

Customer service

Job description

Job Description & Requirements

A World of Opportunity Awaits

Company Name: Laguna National Golf Resort Club

Job Title: Guest Service Manager

JOB RESPONSIBILITIES

• Establish high level of guest and member’ services at Club Concierge and member’s lockers area in daily operation.
• Monitor Member’s monthly statement and ensure all refunds and billing disputes are followed through with the respective department/section.
• Oversee the stock taking and ensure that merchandises are well displayed properly presented.
• Ensure that the Club Concierge counter area is well managed kept orderly, properly sanitised and well presented in a clean, neat and tidy manner at all times.
• Establish and monitor customer loyalty programme for top spenders.
• Ensure all members are attended to with promptness, courtesy and efficiency including but not limited to upholding the Club’s bye-laws and policy.
• Ensure staff are trained to provide required service quality to all members and guests.
• Plan, organise and manage the Concierge Team to provide quality and exemplary service that exceed members’ expectation.
• Providing good leadership skills with the ability to motivate the Concierge Team to perform efficiently and effectively at all times.
• Provide timely feedback and suggestions to Management to improve the Concierge services.
• Have an excellent problem-solving and multi-tasking approach to work and the team.
• Provide members with up-to-date information and proper service related to club’s reciprocal and access arrangements with both local and overseas clubs.
• Attend to reciprocal member visiting LNGRC from both local and overseas clubs.
• Perform any other duties as assigned by the Management.

JOB REQUIREMENTS

• Minimum 5 years’ experience in a supervisory/managerial role as a Guest Services Manager in Hotel, Members’ club or similar.
• Possess excellent leadership and communication skill
• Calm, efficient and able to work well under pressure
• A Team player with a passion to deliver high levels of guest and member’ services

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
• Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.