Guest Services Lead — Luxury Hotel Front Desk

SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 38,000 - 50,000; Full time

Job summary

A luxury hospitality company in Singapore seeks a Guest Services Supervisor to lead the department ensuring top-notch guest experiences. The role involves managing operations, monitoring standards, and ensuring customer satisfaction. Candidates should hold a higher diploma or degree in Hospitality or Hotel Management and have at least two years of experience in a supervisory role within luxury or upscale environments. Excellent communication and interpersonal skills are essential, along with a service-oriented attitude.

Benefits

Dynamic work environment

Open and collaborative culture

Qualifications

• Minimum of two years of experience in a front office supervisory role in luxury/upscale hotel.
• Proficiency in written and spoken English.
• Ability to work under pressure and be flexible.

Responsibilities

• Lead operations of the Guest Services Department.
• Ensure guest experience aligns with company standards.
• Monitor service and operational standards.
• Conduct thorough room inspections.

Skills

Service-oriented

Attention to detail

Excellent communication skills

Interpersonal skills

Education

Higher diploma or degree in Hospitality or Hotel Management

Job description

A luxury hospitality company in Singapore seeks a Guest Services Supervisor to lead the department ensuring top-notch guest experiences. The role involves managing operations, monitoring standards, and ensuring customer satisfaction. Candidates should hold a higher diploma or degree in Hospitality or Hotel Management and have at least two years of experience in a supervisory role within luxury or upscale environments. Excellent communication and interpersonal skills are essential, along with a service-oriented attitude.